SAP Services
Software maintenance and support
To successfully develop and implement an IT strategy, organizations often focus on developing and outlining methods for realizing three critical objectives: managing complexity, mitigating risks, and controlling costs.
With SAP Active Global Support (SAP AGS), you gain the skills and resources you need to optimize solution performance and business processes - all so you can realize your strategic objectives to become a best-run business.
SAP AGS can assist you in deploying a full, end-to-end solution operations strategy that allows you to adapt existing solutions to changing market and business requirements, a strategy that helps you and take advantage of the new innovations that can make your business more successful by reducing the total cost of operating your IT infrastructure and accelerating and maximizing the return on your SAP investment.
SAP AGS empowers your organization through knowledge transfer and access to standards and best practices. As a result, your IT and business process experts can harness widespread IT landscapes – and better implement your service-oriented architecture (SOA) strategies.
Whether you deploy our enhancement package strategy, which allows you to accelerate innovation through selective adoption of new functionality, or take advantage of the tools, standards, and services in SAP Enterprise Support, SAP AGS is your trusted advisor in helping you realize your IT strategies.
With services ranging from implementation through end-to-end business operations, SAP AGS provides a complete portfolio of support offerings and a comprehensive range of services that can help you continually improve your core business processes – all while concurrently leveraging your existing solutions and providing the guidance you need to become a best-run business:
- SAP Enterprise Support – Provides organizations with an application life-cycle management approach – delivered via long-term partnerships – that can help them meet the challenges involved in managing increased IT complexity and integrating solutions across their IT ecosystems
- SAP MaxAttention – Supports all stages of an SAP solution's life cycle – from planning and implementation to operations and optimization – with a full range of services that help organizations safeguard complex solutions, plan new releases and updates, and implement continuous improvement practices for productive solution operations
- SAP Safeguarding – Manages risks and ensures the technical robustness of your SAP solutions during implementation, upgrade, and operations