For details about the benefits and capabilities of SAP-enabled BPO services, check out the following information:
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"Business Process Outsourcing: Understanding the Critical Role of IT"
Thought Leadership
Read this Economist Intelligence Unit report to analyze the forces shaping the surge in BPO. The report highlights a number of critical business issues in which the IT component is relevant and yet too often misunderstood. (Economist Intelligence Unit, 2007)
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"Highest Level of Flexibility for Your SAP Software Environment"
General Brochures
Take a look at how three industry leaders – SAP, Intel, and VMware – combined their expertise to enable high performance from SAP applications, whether running in virtualized environments or on dedicated physical hardware. Product functionality, tested at SAP Co-Innovation Lab, allows live migrations between servers.
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"Improving BPO Service Deliver Through Collaboration"
General Brochures
Discover how the value of business process outsourcing (BPO) can be increased and made more sustainable by collaboration of the involved parties. Eight examples show how BPO customers and providers can benefit from the dedicated services and collaboration offered by SAP in the context of its BPO strategy.
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"Improving HR Through Business Process Outsourcing" 
White Papers
Find out how IDC's program director for HR and talent management services, Lisa Rowan, answers five key questions about the current state of HR business process outsourcing (BPO). Bottom line: the role of underlying technology continues to be a factor in the success or failure of BPO projects. (IDC, 2009)
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"Improving Quality in Business Process Outsourcing"
SAP InSight
See how BPO providers are improving the quality of their customers' processes by leveraging proven process-change methodologies, people skills, and technology. This paper explores the impact of technology and how it can support innovation – now perceived by customers as one of the biggest advantages of outsourcing.
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"Mitigating Transformational Risk in Business Process Outsourcing"
SAP InSight
Discover the risks involved in business process outsourcing (BPO) and how to minimize them – by taking a joint approach to process and technology design, using an integrated and portable software platform, and leveraging the transformational and operational skills of BPO providers.
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"SAP Services Offerings for Information Management"
Solution Briefs
SAP Services offerings deliver knowledge, experience, and best practices for your SAP BusinessObjects information management solutions. Read about these key services, which include consulting support and tools for data quality assessment, integration, migration, and governance.
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"Shared Services for General and Administrative Functions"
White Papers
Which is better for your company's G&A functions: internal shared services or BPO? Both scenarios have pros and cons in terms cost reduction, quality improvement, and risk management. Explore the considerations involved, as well as how to design processes and technology to harness the full potential ofshared services.
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"Strategic Levers to Optimize Your HR Processes"
White Papers
Read about the high-level rationale and detailed steps necessary to target the right processes for your organization’s alternative service delivery strategies. HR leadership must carefully evaluate which processes are going to remain as-is versus which should be standardized and centralized or outsourced.
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"Succeeding with New Procurement Strategies"
General Brochures
Get the results of a 2009 SAP survey in which over 200 procurement executives reveal what procurement strategies are working for their organizations in today's challenging economy and what they envision for the future of procurement. Results are analyzed by industry and company size.
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