SAP Application Management
SAP Application Management Services
To successfully navigate the complexities and uncertainties of today’s volatile marketplace, you need the application support that will provide you with the freedom you need to concentrate on your core business. With SAP Application Management services, you gain this freedom.
Our team of SAP experts is comprised of application management specialists who have extensive knowledge of – and experience in – supporting customer-specific processes.
Through these globally available services, we provide the support you need to manage and optimize the performance of your SAP landscapes – in part or in whole – anytime, anywhere.
What Kind of Support Can SAP Services Provide You?
- Help-desk and second-level support – Offers the 24/7, level-one and level-two support – via a user help desk and a service portal – that helps your personnel manage IT problems and user support as well as integrate third-party software for third-level support
- Continuous maintenance – Archives data, optimizes workflows, loads reports, and monitors master and transaction data and batch jobs – so you can implement notes, service packages, and patches, as well as execute periodic and critical-mass activities
- Continuous improvement – Optimizes existing processes and structures and provides adjustments to customization and parameters – so you can create and enhance programs, reports, and forms as well as support test scenarios, create and update documentation, and optimize application and basis components to improve stability, processing speed, performance, and response times
- Continuous change – Implements new functions and components, offers functional-release upgrades and interface programming, and enables you to develop archiving concepts, create authorization concepts, and manage new releases
- System management and monitoring – Manages your solution landscape and monitors its relevant interfaces, enabling you to plan, implement, and monitor stress tests and extend your monitoring of system landscapes and business processes – all so you can proactively analyze and optimize performance and obtain follow-up support for go-live, new releases, and migrations
- Solution optimization – Identifies your solution’s problem areas and causes, solves acute performance issues, provides documents that can help prevent future performance problems, and optimizes processes for running applications, systems, interfaces, and solution landscapes
- Customer service and SLA management – Provides a dedicated customer service manager who can help you coordinate SAP services, manage service preparation and implementation, oversee knowledge transfer, deliver transparent service reporting – and comply with guaranteed service-level agreements (SLAs)
- Remote Application Operations – Manages the day-to-day technical operations of running your SAP solutions remotely, with SAP experts connected to your SAP software systems via a permanent secure line that enables support without an on-site presence, while your systems remain within your data center or in a third-party hosting facility
- Strategy and support services – Establishes operating cost transparency, optimizes vertical service integration, compares scenarios, defines strategies for system operation, and provides decision reviews based on SAP Best Practices
- Process support and infrastructure design – Reviews existing support structures and processes to develop plans for creating new support structures and processes that are based on SAP Best Practices
- Support enablement – Provides direct access to SAP experts and offers infrastructure and training for your SAP Customer Competence Center (SAP CCC) team, services which can help them optimize support processes and apply support tools such as SAP Solution Manager
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