Superior Customer Value

Differentiate through service excellence

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The goal of achieving customer service excellence makes broad demands on your organization. You need to ensure that all employees are up-to-date and trained, that you're optimizing the software used to support customer-related activities, and that you're operating in the most efficient way possible.

Offering a broad range of services to support customer service excellence, SAP Services can help your organization:

• Continuously deliver up-to-date information and training across decentralized and global workforces
• Run quick and efficient implementation projects, supported by solution and technical experts and the latest tools, methodologies, and assessments
• Become leaner and more efficient through business process outsourcing, if you're considering outsourcing peripheral activities to external providers

SAP Services to help you differentiate through service excellence

• Business process outsourcing – SAP can help you make the most of business process outsourcing with powerful, integrated solutions that span outsourced and in-house processes. A network of certified BPO providers handle outsourcing needs, and consulting services help you implement the most appropriate service deployment model.

Consulting services

• CRM services – Under our guidance, you can reduce the risk and complexity of implementing or migrating to SAP Customer Relationship Management – and optimize the solution to match your capabilities and needs. SAP consultants can help you streamline your critical business processes and deliver the superior customer experiences that maximize the return on your investment in CRM.
• Business and IT strategic consulting – Business and IT strategic consulting services help you identify and quantify the business value of customer service excellence. Our consultants can help you apply IT to transform an established business and create new business, and they can provide expert support for solution planning, business process analysis, business requirements analysis, and value assessment.

Education services, training, and certification

• Training – Named in the 2008 IDC Training Vendor Analysis as the world's largest IT training vendor, SAP delivers best-in-class training through multiple channels. We provide classroom instruction at SAP training centers or at a client's site. Or, for those who need greater flexibility, we offer courses as e-learning modules.
• SAP Enterprise Learning – Provides a comprehensive learning approach that can enable you to deliver knowledge to all of your stakeholders and develop customized learning paths to accommodate specific educational needs and learning styles; delivers maximum functionality in a single solution with the SAP Enterprise Learning tool.
• SAP Productivity Pak by RWD – Designed for end-user enablement, these two suites of software tools include documentation, context-sensitive online help, and transaction simulations – all in multiple languages.