Operational Excellence

Deliver efficient after-sales service

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Selecting your SAP solution is only the beginning of your journey towards operational excellence. To help you improve your efficacy in tracking, billing, and supporting your clients, SAP consultants can provide you with expert guidance in delivering after-sales services – including repair and maintenance as well as training and support – that can help both you and your customers obtain a lifetime of value from your SAP solutions. Under our expert guidance, you can operate your SAP solutions to manage your customer relationships, supply chain, maintenance activities, and training initiatives.

Consulting services

• SAP Business Process Strategy Analysis – SAP Business Process Strategy Analysis assists you in reviewing and redefining your organization's overall direction to serve customers and secure lasting success in a highly competitive market. These services enable completely new approaches to supply chain management, customer relationship management, and collaborative tactics. Sound business value is based on customer needs – rather than technology – as the only valid justification for investments.

Education services, training and certification

• SAP Enterprise Learning – Through this service, you can integrate back-office ERP functionality with the functionality you need to operate learning management systems (LMS) and learning content management systems (LCMS). As a result, you can improve your maturity in competency management, performance management, and analytics, including the capability to support ad hoc reporting. Our SAP consultants can help you establish your IT environment via traditional classroom training, virtual classrooms, Web-based training, and computer-based training.
• SAP Productivity Pak by RWD – In selecting these two suites of software tools, you will acquire the multi-language capability to create documentation, obtain context-sensitive online help, and develop, store, and manage transaction simulations. With SAP Productivity Pak by RWD, you can create professionally formatted text and interactive learning environments that help end users, content authors, and training administrators acquire the knowledge and skills they need to exploit SAP solutions. 
• Certification – Few credentials in the business world carry the value of SAP certification. Those who hold it have demonstrated their abilities by passing demanding, process-oriented exams. Available at the Associate, Professional and Master levels, we have designed our certifications to accommodate all of your business needs. Regardless of whether you're an SAP partner, customer, or user, an SAP certification can help you and your IT personnel acquire the knowledge and skills which can give your organization a distinct competitive advantage.

Software maintenance and support

• SAP MaxAttention – The SAP MaxAttention support option allows you to take advantage of customized services and on-site specialists who help continually optimize your SAP solution and ensure that it supports your business goals. It goes beyond traditional operations support to drive ongoing solution enhancement and deliver competitive advantages.
• SAP Enterprise Support – Our SAP consultants can provide you with a 24/7 guaranteed service-level agreement, continuous quality checks, support advisory, and advanced support for implementing ERP enhancement packages and support packages. In selecting this service, you will obtain an enterprise edition of SAP Solution Manager to support proactive risk reduction while integrating the end-to-end operations, leveraging the built-in innovation, and increasing the business value of your SAP solutions.
• SAP Safeguarding – Through the SAP Safeguarding service, you can obtain expert guidance – gained from supporting all the SAP installations throughout the world – in identifying and mitigating the technical risks involved in implementing upgrade projects. Our SAP consultants will provide an on-site technical quality manager who supports efforts to transfer knowledge and who serves as a back-office liaison to provide the most professional, realistic technical quality management.