Operational Excellence
Ensure continuous performance improvement
Implementing performance improvements involves complex decision making. Which plants are most productive and are best equipped to deal with the environmental pressure you face? How do you determine whether to outsource certain facets of your supply chain or dedicate valuable funds and resources to open a new plant?
To know what and how to manage improvements, however, requires access to information to make informed decisions.
SAP Services provides key operations executives with the resources to define, monitor, and adjust actions – and ensure that performance improvement activities align with strategic goals. Whether through dashboards that provide easy-to-understand views into procurement, supply chain, and enterprise planning status or long-term strategy planning – or through other methods of access to a single source of information – you have the information you need to make informed, and better, decisions.
- Business Process Outsourcing – SAP supports BPO providers who deliver services that generate sustainable business benefits by reducing costs, lowering risks, and improving process quality. Using delivery platforms based on SAP solutions, BPO providers can differentiate their services from traditional BPO offerings by using platforms based on the latest versions of market-leading SAP applications, which the BPO providers deploy in a cost-effective and standards-compliant way. Through our dedicated services to BPO providers, which include solution design, delivery, and management support, you can obtain up-to-date support and state-of-the-art implementation of the BPO services that complement your core business operations.
- Custom solution development and support – Your company has unique and specific operational needs that generic applications cannot appropriately serve. In selecting our custom solution development and support services, you will acquire an IT landscape that will accommodate your particular organizational requirements. We accomplish this by providing a comprehensive offering of life-cycle solutions and services.
Consulting services
- Balanced Scorecard – A Balanced Scorecard defines and tracks your key performance indicators (KPIs), which are jointly defined at the beginning of your SAP MaxAttention engagement. You get quarterly reports on achievements, plus a high-level action plan to address at executive meetings. This approach provides transparency in SAP MaxAttention deliverables throughout the engagement. It also helps you document areas of focus and reduce your total cost of operations.
Education services, training, and certification
- SAP Enterprise Learning – Through this service, you can integrate back-office ERP functionality with the functionality you need to operate learning management systems (LMS) and learning content management systems (LCMS). As a result, you can improve your maturity in competency management, performance management, and analytics, including the capability to support ad hoc reporting. Our SAP consultants can help you establish your IT environment via traditional classroom training, virtual classrooms, Web-based training, and computer-based training.
- SAP Productivity Pak by RWD – In selecting these two suites of software tools, you will acquire the multi-language capability to create documentation, obtain context-sensitive online help, and develop, store, and manage transaction simulations. With SAP Productivity Pak by RWD, you can create professionally formatted text and interactive learning environments that help end users, content authors, and training administrators acquire the knowledge and skills they need to exploit SAP solutions.
- Certification – Few credentials in the business world carry the value of SAP certification. Those who hold it have demonstrated their abilities by passing demanding, process-oriented exams. Available at the Associate, Professional and Master levels, we have designed our certifications to accommodate all of your business needs. Regardless of whether you're an SAP partner, customer, or user, an SAP certification can help you and your IT personnel acquire the knowledge and skills which can give your organization a distinct competitive advantage.
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