Comunicados SAP

Engage customers with service excellence

Get the tools and technology you need to delight your customers, differentiate your brand, and drive new revenue – with customer service software from SAP. Leverage real-time, contextual customer insights to increase engagement and foster loyalty. Proactively solve issues with predictive capabilities and sentiment analysis. And empower field service reps with mobile access to key information and state-of-the-art data visualization tools.

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Explore our solutions

Our customer service software can help you deliver differentiated experiences – profitably.

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On-time for Game Time!

Learn how you can drive advocacy with timely, seamless customer service across all channels with SAP’s multichannel customer service solutions.

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How Does Your Company Score

In this episode of SAP Coffee Break with Game-Changers, learn how your company can keep pace in the rapidly-changing world of customer service.

Customer service rep

Multichannel Customer Service

Learn how SAP software can help service companies delight empowered customers by understanding their needs and exceeding their expectations.

Customer service rep helping customer over the phone

One Customer, Many Journeys

Discover how to engage your customers on their multiple touch points.

6 Ways to Improve Customer Service Culture

Here are six steps to take that do work, steps I encourage my consulting clients to take to improve their customer service and customer experience...

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5 Ways to Avoid the Epic Fail

Here are six steps to take that do work, steps I encourage my consulting clients to take to improve their customer service and customer experience...

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What Makes A Great Customer Service Agent?

Here’s an interesting figure: 80% of companies believe that they provide a superior customer service but only 8% of their customers believe they actually provide a superior customer service...

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The Humanoid Future of Customer Service

You’ve already met Siri, the earnest, cheeky and sometimes hamfisted personal assistant built into your iPhone. Siri is revolutionary. She’s also a bit of a toy. Which is where her sister, Nina, comes in...

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