Purpose and objective of the job

Continually improving our customers' experience is job number one at SAP. To achieve this goal, we are looking for talented individuals to guide our customers through their upgrade projects.

SAP has developed a global, cross functional team of expertise to support SAP's new ERP release strategy towards Enterprise Service Oriented Architecture (ESOA). The organization provides a center of expertise for the upgrade topic, drives a coherent set of upgrade-focused products, tools and services to our customers and partners, and delivers a global customer upgrade strategy and methodology designed to support and preserve our customers' investment in SAP technology, now and in the future.

The Upgrade Engineer (f/m) will provide local upgrade support, will ensure that regional customer requirements for upgrades are incorporated into global upgrade-related product and service strategies and will ultimately be responsible for providing upgrade expertise to sales, partners and customers in the upgrade selling and implementation phases.

Education and qualifications / skills and competencies

• Expertise in upgrade tools and methodologies (technical and/or business). Should have been exposed to, managed and/or performed upgrades of productive systems
• Strong pre-sales and value engineering skills
• Strong in project management
• Excellent organizational, planning and time management skills
• Excellent communication & presentation skills (English)
• Able to manage or work effectively with virtual teams of high-level professionals
• Strong interpersonal, verbal, presentation and writing skills to successfully interact with subordinates, colleagues and other involved parties

Expectations and tasks of the job

• Act as upgrade subject matter expert across whole customer and partner engagement life-cycle (e.g. project set up, quality assurance, coordination of services, project coaching)
• Support sales in positioning of the ERP upgrade topic in selected strategic accounts across the whole engagement lifecycle
• Shape specific value propositions and for selected strategic accounts
• Support/enable local alliance management in dedicated strategic partner engagements
• Support upgrade events in the region
• Support case studies or the creation of references

Work experience

• We are looking for highly-motivated, ambitious applicants with at least 5 years of experience in relevant work areas
• Know How in a specific area of SAP ERP (Financials, Logistics, HR or technology)

What we offer

Working Arrangement: Permanent
Contract Location: EMEA – UK, France, Iberia, Nordics, Italy
Travel: 20-30%
Contact Person: Jamie Macdonald, EMEA Recruitment, jamie.macdonald@sap.com
Reference Code: JPM_UCC_2