Purpose

You willThe Global Upgrade Office (GUO) is a global, cross functional team within Customer Solutions Operations (CSO), which is currently set up to support the SAP new release strategy road map towards enterprise SOA. The team will build on existing market momentum which has been achieved with mySAP ERP 2005 as the "go-to" release for customer’s currently using SAP R/3 software.

Under the leadership of Martin Riedel the team will:

• Ensure a consistent and compelling message to the market
• Drive a coherent set of products, tools, and services for our customers and partners
• Establish a center of expertise for the upgrade topic

Within the GUO the regional Upgrade Competency Center acts as interface between the global GUO core team and the regions. The head of the UCC will directly report to Martin Riedel. There will also be a strong interaction with the Regional Executive Sponsor as the UCC is jointly owned by the Global Upgrade Office and the region. The UCC team as such will consist of 5-8 upgrade experts reporting to the head of the UCC.

Expectations and Tasks:

• Operationalize the UCC concept and work closely with the GUO to manage the transference of GUO funding to cover off the head count requirements.
• Management responsibility for the UCC resources in terms of hiring, performance management, setting performance objectives, professional development, role definition and assignment of day to day responsibilities. Establish and grow the regional UCC team. Manage the staffing process and recruit high profile professionals. Ensure training and a fast ramp-up of the team.
• Support the localization of the upgrade communication plan, communicated into the field organization working with GUO as the hub and distributing information as required and ensure respective execution. Ensure transparent, consistent, timely communication into the field.
• Refine, jointly implement and support the regional UCC collaboration model, governance model, process descriptions and roles & responsibilities between the UCC and the region, which are derived from the global template. This includes to enable and empower his team to define, facilitate, and coordinate the working relationships with the partner ecosystem, sales operations, local field services, support, etc..
• Support the tracking and reporting of GUO KPIs within the region to help achieve program objectives. Drive within their region to facilitate and consolidate regional support requirements. Feedback and orchestrate these regional requirements up to the GUO for support and resolution.
• Support localized delivery and reinforce processes that are to be provided by the UCC, derived from the globally defined processes, e.g., define the short & mid term upgrade service delivery processes, along the Customer Engagement Lifecycle with a strong business development role
• Ensure continuous education and skill transfer to the region. Support definition of a regional training concept and plan on specific upgrade topics, and support execution.
• Support the definition of a regional incentive program for sales and consulting organizations.
• Ensure GUO is executed consistently and in compliance with the overall strategy across all areas (services, support, product, partner, marketing) and regions.
• Drive, provide subject matter expertise and build a respective engagement/collaboration model (when required) all regional upgrade efforts with respective counterparts in the organization.
• Provide LOBs and the global GUO organization with outside-in information on customer and partner needs and requirements.
• Act as challenger in definition and execution of upgrade related offerings, incentive programs etc.
• Selectively engage with customers/ partners to validate value proposition and solution bundles.

Education and Qualifications:

• 8+ years within at least one of the following LOBs Consulting, Support or Partner Management
• Good understanding of the upgrade topic
• Hands-on experience in relevant work areas such as partners, field engagement, products & tools, services & support, or knowledge management
• Spike in the areas of marketing and communication
• Strong network in the region as well as headquarters
• Able to manage or work effectively in a complex matrix environment
• A strong team leader, experienced in managing a virtual and remote team to success.
• A pro-active driver, results-oriented, pragmatic, with can-do-attitude
• A consensus-builder and capable of utilizing his/her strong interpersonal skills to successfully interact with subordinates, colleagues, and executive management.
• Excellent communication and presentation skills (English)
• Excellent organizational, planning and time management skills.

What we offer

Employment type:
Permanent

Location:
SAP Location in EMEA NEWS

Contacts:
For more information get in contact with Jamie Macdonald – (Recruitment EMEA NEWS : jamie.macdonald@sap.com)