The user forum is always the first recommended channel to get help by connecting with other people using SAP StreamWork. Search this forum first for answers to your questions and to share information with other users.
To create a message from the SAP Service Marketplace (available for enterprise edition only):
Log in to the SAP Service Marketplace and go to Help & Support > Report a Product Error (use component BI-OD-STW). To help us analyze the root cause, please list the steps we can take to reproduce the issue, and please include screen shots as attachments. If you do not yet have an S-User ID, please request one. If you have already registered for SAP Service Marketplace, but can't remember your password, you may reset your password.