To ensure that both SAP and its partners realize optimal returns on investments, partnerships are evaluated regularly against a common set of targets and metrics. The following table lists the targets and metrics for SAP services partners. For information on targets and metrics referring to local partners, please e-mail us or contact the SAP sales office nearest you.

Targets & Metrics	SAP Global Partner – Services
Incremental/influenced revenue	Required
Growth of customer references	Required
Marketing and market development funds	Required
Number of joint campaigns for global SAP initiatives	Required
Investment in training	Required
Number of escalations	Required
Number of trained and certified SAP resources	Required
Customer satisfaction rating	At least a rating of 7 on a scale from 1 (low) to 10 (high)