SAP Customer Relationship Management (SAP CRM) empowers you to manage all of your customer-related data and contacts. Courses for SAP CRM will show you how to leverage functionality for the full spectrum of CRM processes -- including sales, service, marketing, e-commerce, direct support, business analytics, and operations.

Armed with an understanding of the comprehensive functionality in SAP CRM, you can manage the entire customer life cycle efficiently and intelligently. You'll learn how to optimize key processes, leverage various analytics and reporting tools, and assess your performance.

SAP Customer Relationship Management

Curricula

• CRM Enterprise
• CRM Interaction Channels
• CRM Technology
• SAP Certified Application Associate - CRM Foundation with SAP CRM 2005
• SAP Certified Application Associate - CRM Foundation with SAP CRM 2005 / Delta Training