Companies are looking everywhere for margin-enhancing opportunities. No longer is service seen as a back-office cost of doing business. Instead, companies are seeing service as a profit center and an opportunity to gain an advantage over the competition.

The only way to make this happen is to provide superior and differentiated customer service that makes your customers come back for more and recommend your business to their friends and colleagues.

Only SAP offers a comprehensive service solution that spans the entire service-delivery value chain. SAP Business Suite helps deliver greater insight and visibility across organizations, operational efficiency and effectiveness, and flexibility – enabling you to deliver superior customer service, while tightly controlling the cost of service delivery. By resolving customer problems quickly, you can increase customer satisfaction and loyalty. Furthermore, you can optimize the use of resources available for services and drive service revenue upward by cross-selling and up-selling to existing customers. No matter the industry or size of your business, you can implement only the software you need to solve your unique business challenges in your own time and without expensive upgrades. By enlisting the help of SAP Enterprise Support during your implementation, you can minimize customization of your SAP investment and manage your ongoing operations in a cost-effective manner.

It's only by bringing all these capabilities together from the back-office to the front-office that you can truly deliver on the vision of superior and differentiated service. Bring service to the forefront of your best-run business, and transform your service organization from a cost center into a profit center and a competitive differentiator.

HOW DO I...?

• Create optimal offers that provide the right mix of products and services to help increase revenues
• Differentiate through service excellence to increase customer satisfaction and decrease the likelihood of customer churn