Solutions from SAP and our partners can help align your organization's after-sales service operations to generate profitable growth. With highly efficient operations running as one, you can maximize profitability and revenue, increase customer service, and reduce costs.

IM&C

Barloworld Handling
Wondering how to keep employees connected and informed while they work off-site? Take a look into how Barloworld Handling, a UK distributor of forklifts, used SAP Mobile Asset Management to raise the productivity of its technicians, increase back-office efficiency and service, decrease overhead costs, and increased sales.

Read the story (PDF).

Yaskawa Electric Corporation
Read how Yaskawa Electric America leveraged SAP software to gain a holistic view of its customer base, improved its lead generation efforts, increased revenues through value-added services, and reduced overall IT complexity and costs.

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Schumacher Elevator Company
Discover how SAP Business Suite applications opened the doors to improved business processes for Schumacher Elevator Company – enabling the company to improve customer service, run operations more efficiently, and Web-enabled critical aspects of its internal and customer facing operations.

Read the story (PDF).

Mill Products

Rasselstein
Learn how this German tinplate producer increased productivity and efficiency by implementing SAP Customer Relationship Management. Gaining a 360-degree view of the customer and standardizing and simplifying customer-facing processes allowed Rasselstein to address customer complaints more effectively.

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Travel and Logistics

Strukton Rail
Examine the challenges Strukton Rail faced when it signed a new customer service contract. The company not only had to create an online audit trail of its maintenance activities, it also had to get the solution operational quickly. SAP Service and Asset Management helped Strukton address these challenges.

Read the story (PDF).