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Avid Technologies
Avid implemented mySAP CRM to unify customer-focused processes across marketing sales, and customer support. The company has achieved a 68% internal rate of return by increasing revenue from customer acquisition, improved marketing campaigns, and proactive contract management.
Executive summary (PDF, 210 Kb) -- vereist registratie
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Brother
Brother implemented mySAP CRM to reduce product returns and anticipate customer needs. The company has realized an actual savings greater than the forecast, a 129% return on investment.
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Canada Post
Canada Post is using mySAP CRM to increase cross-selling and up-selling opportunities and reduce data entry and maintenance costs. The company derived financial benefits 24% higher than forecasted, including achieving an ROI of 26% and eliminating $25 million in revenue leakage.
Executive summary (PDF, 62 Kb) -- vereist registratie
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CJ
Learn how CJ is reshaping the consumer goods industry and capturing a 15% internal rate of return by integrating marketing, sales, and service with mySAP CRM.
Executive summary (PDF, 132 Kb) -- vereist registratie
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Energie AG
Energie AG is achieving a 23% internal rate of return on their investment with mySAP CRM. The company is using the solution to maximize operational efficiency, slash operating costs, connect with their most valuable customers, and reduce transaction costs.
Executive summary (PDF, 86 Kb) -- vereist registratie
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IPSOA
After launching mySAP CRM in 2001, IPSOA, a leader in the Italian publishing market, achieved an internal rate of return (IRR) of 7% over 25 months -- and expects an IRR of 30% over 36 months.
Executive summary (PDF, 174 Kb) -- vereist registratie
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Mascot International
Using mySAP CRM, Mascot improved customer access and satisfaction while creating a standardized IT environment. The company expects to maintain an annual growth rate of 20 - 25% without additional personnel and achieve a 28.3% reduction in total cost of ownership.
Executive summary (PDF, 166 Kb) -- vereist registratie
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Perdigão
Perdigão has achieved a 52% internal rate of return by deploying mySAP CRM. Specifically, the company increased its market share from 14.5% to 22%, experienced an average 30-day improvement in customer response time, and expects that more targeted sales efforts will net R$2.24 million ($785,000 USD) by 2004.
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Ratiopharm
Ratiopharm expects to achieve a more than €12 million increase to net cash flow in year three of its mySAP CRM implementation. The pharmaceutical company also predicts a three-year internal rate of return of 63%.
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Schwan's Food Service
Schwan's is using mySAP CRM to drive integrated, cross-functional sales and marketing initiatives based on intelligent use of customer data. The company expects to realize a 100% internal rate of return through sales growth from targeted marketing, higher volume of Web traffic, and faster lead closures.
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Sterling Group
This company achieved a 74% IRR on its mySAP CRM investment through improved sales performance, increased margins, optimized sales resources, and maximized demand planning.
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Tata Telecom
Tata Telecom implemented mySAP CRM to ensure that customer information was readily available across all sales, marketing, and service channels. The company expects to achieve a 129% internal rate of return through increases in sales and services revenue.
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Tyrolit
With mySAP CRM, Tyrolit is reducing the cost of front-end transactions, improving cash flow, and creating and maintaining customer accounts with fewer staff members. The manufacturer estimates an ROI of 83%.
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Villeroy & Boch
Villeroy & Boch is using the customer insights derived from mySAP CRM to maintain its market leadership and drive global expansion. The home interiors manufacturer expects a 30% internal rate of return after three years.
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Waters Corp.
Using mySAP CRM, Waters Corp. recast its service organization as a profit center and improved the productivity of marketing and telesales. The company has realized an internal rate of return of 35% over four-and-a-half years.
Executive summary (PDF, 172 Kb) -- vereist registratie
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