Voor meer details, raadpleeg ook de volgende informatiebronnen over SAP Customer Relationship Management (SAP CRM):

Overview

• "SAP Customer Relationship Management" (PDF)

CRM Solution Briefs

• "SAP CRM -- SAP Business Communications Management" (PDF)
• "SAP CRM -- Marketing" (PDF)
• "SAP CRM -- Interaction Center" (PDF)

CRM Solution Briefs per branche

• "SAP Asset Finance and Leasing -- SAP CRM" (PDF)
• "SAP for Automotive -- SAP CRM" (PDF)
• "SAP for Media -- SAP CRM" (PDF)
• "SAP for Public Sector -- SAP CRM" (PDF)
• "SAP for Consumer Products -- SAP CRM" (PDF)
• "SAP for Telecommunications -- SAP CRM" (PDF)
• "SAP for Banking -- SAP CRM" (PDF)
• "SAP for Insurance -- SAP CRM" (PDF)
• "SAP for Oil & Gas -- SAP CRM" (PDF)
• "SAP for Chemicals -- SAP CRM" (PDF)
• "SAP for Retail -- SAP CRM" (PDF)
• "SAP for Utilities -- SAP CRM" (PDF) -- vereist registratie --

CRM White Papers

• "SAP for Consumer Products -- SAP Trade Promotion Management" (PDF)
• "Analytical Customer Relationship Management" (PDF)
• "Success Story Sanoma SAP Business Communications Management" (PDF)