Demo: Deliver Superior Service with SAP CRM
Watch this quick demo to see how SAP Customer Relationship Management can help you solve problems on the first call, better understand customer entitlements, and transform service from a cost center to a profit center.
Aberdeen: Social Media and Customer Service
Leveraging social media for customer service isn't a new concept, but few service organizations have embraced it. This report by Aberdeen details the current state and benefits of using social media, plus recommendations and best practices for getting started.
Cross-Channel Service Consistency
In the digital age, consistently excellent customer service within and across all channels is the new name of the game. Hear how top executives are meeting this challenge head on – in a Bloomberg BusinessWeek report.
The Social Shake-Up
Don't miss this exciting conference, Sept 15-17, in Atlanta, GA. It features six tracks over two days, covering everything from big data, mobile, customer service and the social organization.