Support offerings overview
SAP MaxAttention
To compete effectively and efficiently, organizations are increasingly realizing that they need expert guidance in managing their IT landscapes and in resolving the complexities involved in expanding and upgrading their systems.
With SAP MaxAttention, you gain a comprehensive long-term engagement delivered by our SAP Active Global Support (SAP AGS) organization – a trusted business partner to SAP customers worldwide.
Our AGS experts can help you leverage an application’s lifecycle and align your IT initiatives to your business strategies – all so you can overcome the organizational and operational challenges your personnel faces every day. In working with us, you gain these advantages:
- Tailored engineering services that can optimize a system landscape, business processes, and general operations
- Embedded support teams that can provide on-site expertise, continuously throughout the engagement
- Access to our dedicated back-office team of experts
- Strategic engagement for ongoing co-innovation, technical risk mitigation, continuous improvement, and operations optimization
- Ongoing executive-level interaction, driven through a jointly determined balanced scorecard that can track the value an engagement can generate
We can provide you with access to our proven methods for analyzing root causes as well as managing change and business processes. With SAP, you can also benefit from our almost four decades of experience in helping clients worldwide excel in realizing value-generating business objectives. From our experience in having supported more than 120,000 customers worldwide, we have improved our engineering skills and collaboration capabilities in the following areas:
- Validation of solution integration
- Industrialize IT by running SAP systems like a factory
- Continuous improvement
- Security
- Modification and upgrade
- Accelerating innovation
- Localization and globalization
- Integrated approach to application lifecycle management