Rules and Conditions

Only an SAP customer who has enrolled in the Reference Program SAP The Netherlands can earn Reference Miles by taking part in approved reference activities.
Every business location suitable for reference can earn Reference Miles. For example, if a customer uses SAP systems at three different locations, each qualifying for reference, then every location can earn its own Reference Miles credit balance.
Requests for reference visits that have not been agreed in advance with SAP The Netherlands do not result in an entitlement to Reference Miles.
The customer – not SAP - decides how Reference Miles are used.
Per reference a maximum of 300 Reference Miles can be earned in any calendar year. The maximum balance to be accrued is 600 Reference Miles per reference customer. The credit balance expires after 18 months.
SAP encourages ongoing participation of customers in the programme. However, a customer may have reasons for wishing to leave the programme. In that case the outstanding Reference Miles balance remains valid for a period of 18 months. All outstanding balances expire after said period.
Reference Miles cannot be used to pay invoices from partners, but are valid solely for settling invoices for admission to SAP events, training and SAP consultancy.
Reference Miles cannot be converted to cash or other means of payment. An unused balance cannot be paid out in cash.
The Reference Miles balance cannot be used towards invoices for software licences or maintenance.
Reference Miles balances cannot be transferred by a customer from one statement to another, nor can they be added up.
Reference Miles can be used to settle invoices only for training courses organised by SAP Educational at the customer’s location, or at an SAP Training Center.
Reference Miles cannot be used to settle travel and hotel costs.
The Reference Program is offered to SAP customers as an additional service. It is not to be considered as an amendment to any existing or future agreement.
Reference Miles earned from the programme cannot be linked to any other business discount or SAP promotion.
SAP reserves the right to change or to discontinue the programme at any time. SAP may change the present rules and conditions at any time.