Customer Insight From Other Sources

99 Facts on the Future of Business: Global trends that are defining our future right now

“99 Facts on the Future of Business” provides facts and stats from around the Web that highlight how global trends are changing the business and technology landscape. These facts are intended for any business leader looking to make the case for technology and innovation as the key drivers of growth in the future of business.

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Don Tapscott

The Future of the Customer by Don Tapscott

The next generation of digital consumers will transform the way we shop and do business. Hear Wikinomics author Don Tapscott (CEO of the Tapscott Group) speak about the future of customers – and learn how to market to consumers who are armed with information and demand an experience that’s tailored to their specific wants and needs.

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Banks: How to Win the Millennial Customer

Millennial customers expect more from their banks. They want maximum flexibility and control over their funds as well as guaranteed secure mobile payments. Discover the global trends that are shaping banking, and how banks must differentiate their services in order to compete in emerging market segments.

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The Secret to a Great Customer Experience?

In order to succeed in today’s customer-empowered environment, delivering an exceptional customer experience is a must. That means giving your customers what they need – even when they don’t realize they need it. Here are some tips on how to deliver the kind of experiences your customers will rave about.

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Create Raving Fans with Little Budget

You don’t have to make a huge investment to grow a fan base of loyal customers who will praise your business to their friends and family. In fact, the more you spend, the more difficult it can be. Here are 3 simple tips on how to over-deliver to your customers – without putting a big dent in your budget.


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The Future of Customer Centricity

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It's All About the Customer

Today’s tech-savvy, time-strapped customers have all the power. To win them over, you must know how to create meaningful customer engagements.

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Engaging Customers is No Longer Enough

In today’s crowded marketplace, you need to do more than just engage – you’ve got to win loyalty by surprising and inspiring your customers.

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