Service Parts Management

Run effectively, quickly, and profitably with enhanced service parts logistics software

Reduce your investment in the supply chain while simultaneously ensuring you have parts in the right place at the right time. From planning inventory across a distribution network to managing reverse logistics – service parts management solutions from SAP can help you gain a competitive advantage.

  • Improve distribution network planning based on part volume, velocity, and other business rules
  • Run efficient processes, including inbound and outbound processing, distribution, and storage
  • Identify highly profitable service parts, and maximize operational efficiency
  • Reduce transactional costs for high-volume parts orders
  • Manage reverse logistics, including returns, repairs, resale/remarketing, and disposal of parts
Forklift transporting materials as part of service parts logistics
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Featured Resources

Employee in warehouse representing caterpillar logistics services

Caterpillar Logistics: Improving Service Levels

Caterpillar Logistics Services offers supply chain services to companies in aerospace, automotive, consumer durables, electronics, and other industries. Discover how the company is using SAP solutions to reduce development, implementation, and maintenance costs while improving service levels.

Auto parts customers shop at dealership using service parts management software

Ford Motor Company: Enhancing Customer Service

When Ford Motor Company decided to overhaul its service parts management systems, the auto giant chose to team with SAP to develop a world-class service parts planning solution. Now Ford provides enhanced customer service with improved planning capabilities and greater supply chain visibility.

Warehouse conveyor belt moving packages as part of process enhanced with service parts logistics software

Caterpillar Logistics: Improving Productivity

Caterpillar Logistics Services joined Ford Motor Company and SAP to develop a powerful new service parts management application. The result is now part of the SAP solution for service parts management – helping to improve warehouse productivity and fill rates, and reduce inventory and support costs.

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