Take service to the next level with customer service software and technology from SAP

Give your service reps instant access to real-time, 360-degree customer profiles – including social media content and sentiment – with our customer service software. Collaborate with your team to solve customer issues faster, deliver consistent customer care across all interaction channels, and analyze Big Data to identify new revenue opportunities.

  • Deliver consistent, high-quality customer support across all channels, including social media
  • Equip your field service engineers with mobile apps to increase productivity and data quality
  • Package services with products to increase share-of-wallet and counter competitive deals
  • Meet SLAs while keeping costs low by optimizing resource management scheduling
  • Boost collaboration across your enterprise to solve complex customer service cases
  • Extract service trends, buzz, and sentiment from social media
  • Simplify the user experience on any device - with SAP Fiori UX
Image of customer service rep using SAP CRM software to resolve customer issues
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