-
Service for Small and Medium Enterprises
Differentiate your company by providing superior service – and build customer loyalty – by relying on our service solutions for small and medium enterprises.
- Benefit from an integrated business solution that is designed for businesses of your size
- Focus on your business while saving time and system costs
- Capitalize on cross sell and up sell opportunities
Demo: Respond Quickly to Market Changes
Solution Brief: Service Management with SAP Business One
Customer Service for SME
More »
-
CRM Service
Boost customer satisfaction and reduce service costs – with support for everything from warranty and claim management to field service.
- Resolve issues quickly with on-the-spot customer support
- Equip employees with the information and tools they need to retain profitable customers
- Provide a consistent, positive user experience across all service channels
Demo: SAP CRM – Enabling Customer Loyalty Management
CRM Customer Services
More »
-
Service Interaction Center
Enable your agents to research and solve problems, handle complaints, answer technical questions and more – with our interaction center software.
- Get quick access to information to support customer interactions via phone, e-mail or chat
- Seamlessly handle inbound and outbound calls, thanks to integration with telephony systems
- Respond to large volumes of incoming e-mail in a direct or automated fashion
Solution Brief: Differentiation Through Service Excellence
Service Interaction center
More »
-
Business Communications Management
Deliver a great customer experience across contact channels using our IP platform – turning your service into a competitive advantage.
- Improve service with back-office experts and work-at-home agents
- Deliver stellar customer communications across all channels
- Replace outdated, proprietary hardware with an open IP contact center solution
Solution Brief: Manage Business Communication
White Paper: Creating Business Value with Communication-Enabled CRM Processes
Business Communications Management
More »
-
E-Service
Offer your customers a personalized Web self-service channel to help manage their needs – from service requests to complaints to product registration.
- Reduce cost of service by enabling your customers to solve common problems by themselves
- Increase customer satisfaction by enabling customers to interact via the Web channel
- Track and analyze Web activities and behavior to improve customer experience and service
Solution Brief: Web Channel Enablement
E-Service
More »
-
Service Contract Management
Retain customers and gain predictable and renewable revenue streams with our service contract lifecycle management solutions.
- Manage customer-specific service level agreements (SLAs)
- Accurately forecast revenues with service contract management analytics
- Meet customer requirements with usage and performance-based contract management
Service Contract Management
More »
-
Warranty and Claim Management
Manage warranties, process claims more effectively and reduce costs by increasing supplier recovery rates.
- Strengthen customer relationships with faster, more efficient claim processing
- Capture and analyze warranty service costs
- Reduce warranty claim costs by flowing warranties through to suppliers
Warranty and Claim Management
More »
-
Installed-Base Management
Maximize your customer equipment up-time by taking care of your installed base of customers throughout the entire lifecycle.
- Track the status of all customer technical assets, from installation to dismantle
- Enhance service operations with installed-base service analytics
- Provide proactive service maintenance based on the up-to-date status of your installed base
Installed-Base Management
More »
-
Field Service
Improve field service and cut service delivery costs with end-to-end processes that boost efficiency.
- Provide real-time information to field engineers for higher utilization and customer satisfaction
- Manage and adapt quickly with field-service management analytics
- Improve efficiency with service resource scheduling aligned to SLAs and service-order requirements
Field Service
More »
-
Service Parts Management
Effectively manage parts availability across the service network to get the right parts to the right place at the right time.
- Streamline service parts planning and procurement processes
- Take advantage of advanced service parts warehousing strategies
- Re-allocate parts across locations to maximize service levels and minimize costs
Service Parts Management
More »
-
Workforce Scheduling and Optimization
Increase your service efficiency with accurate demand forecasting, better workforce shift scheduling and mobile workforce management.
- Improve tactical resource planning – for greater control over your service operations
- Streamline your rostering and scheduling processes
- Improve customer satisfaction with on-time service visits and follow-up
Workforce Scheduling and Optimization
More »
-
Service Sales and Marketing
Drive revenue with capabilities designed especially for marketing and selling services.
- Plan and execute service marketing campaigns that target specific customer segments
- Increase your service quotation acceptance rate by bundling service with products
- Increase service revenue with intelligent cross sell and up sell offers
Service Sales and Marketing
More »
-
Real-Time Offer Management
Make real-time recommendations for cross selling, up selling and retention – targeting the right offer to the right customer.
- Use real-time recommendations to enhance customer relationships
- Take up-to-the-minute transaction information into consideration when identifying offers
- Understand how and why offers are performing with advanced analytics
White Paper: Converting Service Calls into Sales
Real-Time Offer Management
More »
-
Rapid Deployment of SAP CRM
Realize your CRM goals ahead of schedule with a combination of software and services that enable lightning-quick deployment.
- Get up and running quickly
- Benefit from a low cost of implementation and quick time to value
- Choose between on-premise, cloud or appliance delivery models
Brochure: SAP CRM Rapid-Deployment Solution
Rapid Deployment of SAP CRM
More »
