Sales and Customer Service for Commercial and Industrial Customers
Sales and Customer Service for Commercial and Industrial Customers Solutions
Increase sales and raise customer satisfaction levels
Use SAP software to manage the full customer sales cycle, from planning and quotation management to account management and sales performance analysis. Equip the sales force with optimal tools, and provide up-to-date customer information anywhere, anytime, through mobile apps. Keep the entire pipeline visible so you can identify the right accounts and opportunities to focus on. Integrated energy sales and procurement processes deliver accurate energy pricing during contract negotiation.
Turn sales strategy into action to engage customers like never before, drive revenue, and exceed goals and objectives
Optimise sales channel strategies, target customers with relevant and timely offers, and speed the conversion of the pipeline into revenue. With a flexible, intelligent, and predictive system for sales performance management, your organisation can segment customers, use resources to their fullest potential, analyse performance in real time, and identify potential pipeline issues to help eliminate end-of-quarter surprises.
Sell successfully with collaborative sales force automation for utilities
Support account collaboration, deep insight throughout the account lead to quote process, and enable integration to the sales process in ERP systems. Use collaborative sales force automation for utilities software from SAP to:
Enable visibility across the lead to sales cycle
Foster collaboration across departments to harness collective intelligence, best practices, and insights
Enhance understanding of customer needs and deliver near-flawless sales experiences that exceed expectations
Turn customer documents into powerful tools with document presentment
Streamline customer communications by automating the creation and presentation of impactful documents, such as personalised campaigns, forms, and invoices. With SAP software for document presentment, you can:
Create targeted messages and deliver consistent information across channels
Accelerate processes and boost effectiveness of offers by embedding relevant cross-sell and upsell messages
Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.
Reimagine the way you do business with SAP Digital Business Services
Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.
Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy.