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Customer Self-Service Solutions

Ensure a positive customer experience by providing easy access to answers and support

Empower customers to resolve issues, find answers, initiate service requests, and get instructions on their own through your Web site or mobile app. With customer self-service solutions from SAP, you can increase customer satisfaction and reduce customer service costs by incorporating digital self-service processes into the overall customer experience.

Solution Capabilities

Explore the capabilities of SAP software for customer self-service:

Self-Service Support Portal

Provide a superior customer experience through comprehensive self-service

Empower your customers to research problems, seek solutions, and initiate services on their own through intuitive online and personalised self-service support with SAP software. Increase deflection rates, reduce contact centre costs while allowing customers to engage in a preferred manner, and provide direct access to agent-assisted service from self-service if needed.

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Service Request Management (Cloud)

Ensure a positive customer experience by providing easy access to answers and support

Empower customers to resolve issues, find answers, initiate service requests, and get instructions on their own through your Web site or mobile app. With customer self-service solutions from SAP, you can increase customer satisfaction and reduce customer service costs by incorporating digital self-service processes into the overall customer experience.

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Knowledge Management (Cloud)

Enable customers to find the information they need quickly and efficiently

Help customers get answers to their questions through self-service or agent-assisted responses – with knowledge management software from SAP. Share knowledge from in-house and social community sources, improve your knowledge base with flexible authoring and usage analytics, and enable agents to serve customers better through automatic recommendations and access to a collective knowledge database.

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Visual Knowledge Support

Enable customers and field service technicians to resolve issues quickly and cost-effectively

Increase first-time resolution rates by supplying customers and field service technicians with the tools they need to identify, understand, and fix issues the right way. With visual knowledge support software from SAP, you can provide customers with digital product information and assembly instructions. And you can give field service professionals visual safety, assembly, and repair instructions to help them work more efficiently while on-site and resolve issues on the first visit.

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Quickly adopt and maintain SAP solutions

Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.

View product documentation

Get a wealth of information – about everything from installation and upgrades to security, integration, and product availability.

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Reimagine the way you do business with SAP Digital Business Services

Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.

Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy. 

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