Optimise customer service by personalising interactions for stronger customer engagement and loyalty and increased sales
Inform consumers, suggest products, and influence shopping behaviour in real time across channels, including in store, with mobile devices and SAP software. Develop deep insights from campaigns and consumer shopping behaviour by combining system-stored data with real-time data. Suggest personalised offers based on previous multichannel interactions. Promote engaging marketing campaigns, stronger customer loyalty, larger basket sizes, and better overall sales to exceed customer demands.