Integrate dealership operations to boost customer service and financial performance
Streamline operations and improve relationships with OEMs, importers, distributors, customers, and dealer groups. Better manage sales and financing, service and parts, and an OEM-to-dealer ecosystem. Supporting end-to-end operations for any size dealership, our software can integrate data on multiple brands, territories, and dealer locations – delivering the functionality and insight you need to nurture business relationships, speed vehicle turnover, and boost customer satisfaction.
Consider how China Grand Auto – the largest auto dealership group in China – has partnered with SAP Active Global Support to build the ideal solution based on best practices to support multibrand auto sales and service – and implemented the solution in just 10 months.
Simplify processes and cut costs to increase sales and profitability
Accelerate sales pipelines and improve customer management with SAP software for sales administration. Track sales of new and used vehicles and document customer interactions, from lead to delivery. Generate procurement orders; create quotations; review credit limits; calculate financing; and manage vehicle histories, returns, trade-ins, and repairs. With SAP software, you can build personalised customer relationships, cut operating costs, and increase productivity and profitability.
Improve performance and build customer loyalty at automotive workshops
Increase the efficiency of your service operations. Manage multibranch orders for repairs, inspections, recalls, and warranty issues. Then analyse performance, share information, and streamline invoicing. With software that provides insight into previous interactions with customers, past repairs on vehicles, and current shop processes to schedule repairs, you can accelerate jobs, improve profitability, reduce paperwork and data redundancy, and increase customer loyalty and retention.
Plan orders, speed turnover, and reduce stock-outs to increase parts sales
Standardise, streamline, and integrate your processes for ordering, managing, and selling automotive parts. Our software provides real-time visibility into inventory levels, sales performance, product availability, and supplier pricing. So you can maintain optimal inventory levels, organised by brand and selected to meet customer demand. You can also collaborate with suppliers and run a single cash-desk module – to speed turnover, improve fulfilment and customer service, and more.
Get the support you need to efficiently implement and operate your SAP solutions – and take advantage of new technologies. We offer a range of support services, from foundation level to strategic engagement and co-innovation.
Reimagine the way you do business with SAP Digital Business Services
Businesses everywhere are transforming into digital enterprises – but it’s not always that easy. SAP Digital Business Services can help guide your transformation journey every step of the way, from strategy to technology implementation and beyond.
Our experts take a holistic approach, helping you identify and implement new processes and capabilities while ensuring your operations continue to run smoothly. We’ll work to make sure your SAP software delivers ongoing, unsurpassed value as you address the evolving demands of the digital economy.