Transform your front office and deliver real-time customer engagement
Want to reach a new level of customer engagement? Deliver seamless and personalised customer experiences across all channels – with SAP Hybris solutions powered by SAP HANA. These solutions go beyond traditional customer relationship management (CRM) software. They use in-memory and Big Data technologies to drive digital transformation and smoothly integrate marketing, commerce, sales, and customer service.
Get the deep customer and social insights you need to make an impact in every deal – anytime, anywhere – with our advanced sales CRM software. Engage customers, improve sales performance, streamline the order-to-cash process, and more.
Make every customer feel like your only customer. Our next-gen CRM marketing suite gives you real-time insight into customers’ needs and wants – so you can deliver contextual, individualized customer experiences across all channels.
Provide a personalised digital shopping experience with our solutions for mobile, social, and e-commerce. Take advantage of real-time inventory management, data-driven customisation, cost-effective order fulfilment, and more.
Give your omni-channel service reps the customer visibility and real-time problem-solving tools they need to win loyalty and cut costs. Empower field service technicians with mobile access to information, service requests, and analytics.
Get up and running quickly – and take advantage of affordable, subscription-based pricing – with our cloud CRM portfolio, SAP Hybris Cloud for Customer. The portfolio offers three solutions that can be licensed separately: SAP Hybris Cloud for Sales, SAP Hybris Cloud for Service, and SAP Hybris Cloud for Social Engagement. The portfolio also features SAP Digital CRM (for smaller sales teams).
SAP Customer Relationship Management (SAP CRM) offers secure, on-premise support for your sales, marketing, service, and interaction centre activities. The modular structure of SAP CRM allows you to license and pay for only the functionality and number of users that you require at any given time.
Purchasing Power is one of the fastest-growing e-retailers, offering the industry-leading employee purchase program. To extend its best in class shopping experience, Purchasing Power leverages the SAP Hybris Suite to provide an overall enhanced customer experience.
Pregis, a global leader of innovative protective packaging materials, chose SAP Hybris Cloud for Sales with S/4 HANA to grow their business and bring new products to market quicker. They are also now driving better business decisions through advanced analytics and reporting in real time.
The NHL has one of the most passionate fan bases in the world. See how the league is using SAP Hybris Marketing software to understand individual fan behaviour and talk to them in a smarter, more personalised way on digital platforms.
Learn how this leading tire retailer is creating the ultimate customer shopping experience with SAP Hybris Commerce. The company is using the software to power a simple, sleek, and personalised online store – rich in product information and unbiased reviews.
This 100+ year-old company invented the original flushing mechanism for toilets in the U.S., and is still a leader in plumbing valves and fixtures today. Hear how Sloan is using SAP to go beyond CRM – combining social collaboration with real-time sales insights and mobility.
Bona is a worldwide leader in hardwood floor care. Find out how the company is using SAP Hybris Cloud for Service and SAP Hybris Cloud for Social Engagement to speed up claim resolution, proactively spot trends, and engage customers on social media.
Engage today’s connected customers with individualized experiences delivered in the moment – regardless of channel or where they are in their journey. See how SAP Hybris solutions go beyond CRM to deliver the seamless customer experience people want today.
Experience SAP Hybris Cloud for Sales firsthand – free for 30 days. You’ll see how this cloud-based CRM sales software gives you easy access to customer information, real-time analytics, social selling tools, and more – anytime, anywhere. It only takes a few minutes to get started.
See how your company rates in delivering a personalised omnichannel experience. Take our online assessment to evaluate the performance of your customer engagement activities at each phase of the customer journey.
Modern marketing resource management offers new ways to drive customer engagement. Compare top MRM vendors in this Forrester Wave report, and find out why analysts consider SAP Hybris Marketing solutions among the best in the market.
The modern customer journey is not a straight line. It can start anywhere, anytime, and move in any direction – even backwards. Read this e-book to learn all about the new customer journey, and find out how to create a 21st century model for customer engagement.
Some smart and efficient brands have figured out how to serve the customer everywhere – and this level of service is changing customer expectations in all sectors. Read this research paper to find out how top companies are transforming to meet these new demands.
Learn how to use our CRM and customer engagement software to its full potential – and bring more expertise to your company – with SAP training and certification programs. Choose from live, mobile, or online courses and train when and where it’s convenient for you.
Make sure your CRM software seamlessly meets your business needs – with help from SAP Digital Business Services. Our 30,000+ consultants have unparalleled product knowledge, and can help with everything from implementation and customisation to maintenance and upgrades.
CRM stands for Customer Relationship Management – and refers to the way businesses interact with current and future customers.
Tracking customer interactions can be challenging – especially if you have more than a few names in your Rolodex. That’s where Customer Relationship Management (CRM) comes in. A CRM system centralises and stores massive volumes of customer and prospect data – from contact information to interaction history and even social media activity – and makes it available in real time. You can analyse this data, and leverage it to dramatically improve your sales, marketing, and customer service activities.