- Service marketing and campaigns
Develop and execute service marketing campaigns that target your installed-base.
- Lead and opportunity management
Track, qualify, and distribute leads to your best sales professionals, and monitor conversion into service revenue.
- Quotation management
Generate accurate quotations, capture customer service orders, and track orders through to fulfilment.
- Solution-based sales
Drive service revenue by bundling solutions with complementary services and contracts – and provide complete support from quotation to contract creation.
- Cross- and up-selling
Create customised cross- and up-sell offers and product proposals in real time – to maximise sales.
SAP CRM: Service
Build and inspire loyalty with the customer service capabilities in our on-premise CRM solution
Support all facets of customer service management – from helpdesk to field service – with the service capabilities in our on-premise CRM software. Gain a 360° view of customers, resolve issues on first contact, and offer more targeted services and products.