Equip your employees with the tools they need to deliver five-star customer service and resolve issues on first contact – with interaction centre capabilities for service.
- Customer service and support
Give customer service reps an integrated view of all information needed to resolve problems without multiple transfers.
- Complaint management
Simplify processes for issuing financial credits and customer returns, and manage escalations with business rules.
- Help desk support
Use information from a knowledge base to provide an initial assessment of customer issues and check the status of pending requests.