Customer Snapshot: Overview
More than 4,000 new or redesigned products in 2014
Consumers of kitchenware, tableware, and decorative household items expect products that meet their expectations for quality, utility, and style. To gain an advantage in this highly-competitive market, Lifetime Brands asked SAP for help developing a mobile quality management app.
Number of Employees
Implementation Partner URL
Garden City, New York, USA
Dickinson + Associates
Line of Business
Manufacturing, Marketing, Sales, Supply Chain
SAP ERP, SAP Mobile Platform, SAP Mobile Services, SAP Quality Issue Management
Customer Snapshot: History
Decades of Making People’s Lives Easier
Originally a maker of kitchen knives, Lifetime Brands today manufactures thousands of products that help people prepare and serve food, entertain guests, and decorate their homes. Their trusted brands include Farberware, KitchenAid, Pfaltzgraff, Gorham, and Guy Fieri.
Customer Snapshot: Business Model
Lifetime Brands operates in two business segments. The wholesale segment manufactures, markets, and distributes products at multiple price points to housewares retailers including mass merchants, specialty stores, department stores, supermarkets, membership clubs, off-price retailers, national chains, and via online retailers. The retail direct segment markets and sells a limited selection of their products through Lifetime Brands websites for Pfaltzgraff, Mikasa, Lifetime Sterling, and The English Table.
A family-owned, public company that awards innovation.
Customer Snapshot: Success Strategy
Lifetime Brands makes it easier for people to prepare, cook, and serve food at home. The company provides consumers with innovative products for every lifestyle and budget by using the latest available design tools, technology and materials. Innovation is at the heart of the company. Lifetime Brands’ in-house design and development teams make up nearly 10% of the company’s workforce. They continually create new products, redesign existing products, and create packaging and merchandising concepts.
Ensuring products are 100% safe and functional.
Lifetime Brands wanted to help their employees be more productive, reduce defects that affected customer experiences, and conform to the rules of social accountability. Already using quality management in SAP ERP, Lifetime Brands inquired about automating processes and developing a mobile quality management solution.
SAP Mobile Services explained how they could help build a custom application on the SAP Mobile Platform, and SAP Quality Issue Management would be able to automatically set and deliver activities directly to inspectors’ mobile devices.
Allowing inspectors to work anywhere, anytime - even without internet access.
Enter SAP: The SAP Experience
Smooth Integration, No Business Interruption
SAP Services developed a project roadmap and SAP partner Dickinson + Associates helped implement the solution. Multiple systems were integrated onto a single platform in less than one year and within budget. The transition to the new solution was immediate, going from the paper-based method one day to running the mobile application the next.
Simplifying Business Processes to Elevate Customer Satisfaction
Because of the SAP Mobile Platform, Lifetime Brands is able to elevate employee productivity and product quality, thus improving customer satisfaction. Plus, the company is better able to ensure social compliance, which helps protect the health, safety, and fundamental rights of all workers throughout the Lifetime Brands supply chain.
Accelerating the “go-to-market” cycle.
Better Business: Benefits
Inspectors’ Reports Arrive in Seconds
Lifetime Brands’ goal with SAP Quality Issue Management is to give the customer the ultimate experience with their brands and products. Developing the mobile app on the SAP Mobile Platform gives Lifetime Brands a competitive advantage for delivering quality products faster and reducing the return rate of products.
Simplifying the inspection process.
Better Business: Run Simple
Perfecting the ultimate customer experience.
SAP solutions are helping Lifetime Brands gather a tremendous base of information that the company plans to harness to develop future plans for products and quality improvements. Lifetime Brands’ strategy is to deploy the SAP Mobile Platform app to other company divisions and duplicate the successes they have already accomplished.
Lifetime Brands’ goal is to grow.