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CRM Sales
Drive profitable revenue growth through focused sales execution – with support for everything from sales planning to sales analytics.
- Achieve sales goals with accurate customer and product targeting
- Streamline your sales processes across channels for greater efficiency
- Manage your accounts more easily with effective contact management
Customer Video: CRM Sales in Action ›
Demo: SAP CRM Rapid-Deployment Solution ›
CRM Sales
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On-Demand Sales
Work smarter, sell better, and win more with our on-demand collaborative sales solution – designed for the way you sell today.
- Collaborate effectively with your team in the context of accounts and opportunities
- Harness the collective genius of your sales network to share winning tips
- Manage accounts more efficiently and be informed with less effort
Overview Video: Introducing SAP Sales OnDemand ›
Demo: SAP Sales OnDemand ›
SAP Sales OnDemand
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Sales Solutions for Small and Medium Enterprises
Acquire, grow, and retain profitable relationships more easily with sales solutions for small and medium enterprises.
- Benefit from an integrated business solution that is designed for businesses of your size
- Focus on your business while saving time and systems costs
- Take advantage of tools that help optimize lead management and accelerate your sales cycle
Solution Brief: Improving CRM with SAP Business All-in-One ›
Solution Brief: CRM with SAP Business One ›
Sales for SME
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On-Demand Sales for Small and Medium Enterprises
Manage sales opportunities, quotes, and orders – and achieve better insight and control over sales strategy – with SAP Business ByDesign.
- Complete, fully-integrated business management solution delivered on demand
- Large-scale solution functionality designed for small and midsize businesses
- Managed, monitored, and maintained by SAP experts, so you can focus on your business and not on IT
SAP Business ByDesign
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Mobile Sales
Empower your sales team with enterprise mobility. With mobile devices, sales professionals can be prepared for every conversation – with anytime, anywhere access to critical information.
- Get a single, comprehensive view of your sales accounts
- Respond to sales leads and opportunities instantly – wherever you are
- Access, create, and modify sales data quickly and easily
Mobile Sales
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Sales Interaction Center
Use your interaction center as a strategic delivery channel for sales – and drive more qualified leads into the pipeline.
- Get quick access to information to support customer interactions via phone, e-mail, or chat
- Seamlessly handle inbound and outbound calls, thanks to integration with telephony systems
- Link call lists, agent scripts, and promotions with your broader strategy
Solution Brief: Getting the Most from Your Interaction Center ›
Sales Interaction Center
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Business Communications Management
Deliver a great customer experience across contact channels using our IP platform – turning your service into a competitive advantage.
- Improve service with back-office experts and work-at-home agents
- Deliver stellar customer communications across all channels
- Replace outdated, proprietary hardware with an open IP contact center solution
Solution Brief: Manage Business Communication ›
White Paper: Creating Business Value with Communication-Enabled CRM Processes ›
Business Communications Management
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E-Commerce
Increase profitability, tap into new markets, and strengthen customer loyalty with e-commerce and Web channel analytics.
- Expand your reach by leveraging e-commerce channels in existing and new markets
- Enhance revenue and customer loyalty by providing targeted, personalized offers
and experiences
- Reduce sales costs and leverage Internet benefits
Solution Brief: Web Channel Enablement ›
E-Commerce
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Partner Channel Management
Help channel partners drive indirect revenue, expand market reach, and increase channel productivity with centralized information.
- Motivate partners to market and sell your products and services
- Improve channel sales, marketing, and service processes
- Analyze partner and channel performance to identify and close gaps
Solution Brief: Partner Channel Management ›
Partner Channel Management
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Business Analytics
Turn to business analytics to access the information you need – from anywhere and from all types of sources – to drive business insight and regulatory compliance.
- Quickly access trusted business information relevant to your needs
- Confidently make decisions that balance risk and opportunities
- Respond appropriately using timely information, collaborative processes, and best practices
White Paper: Creating Superior Customer Value with Operational Intelligence ›
Business Analytics
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Real-Time Offer Management
Make real-time recommendations for cross-selling, up-selling, and retention – targeting the right offer to the right customer.
- Use real-time recommendations to enhance customer relationships
- Take up-to-the-minute transaction information into consideration when identifying offers
- Understand how and why offers are performing with advanced analytics
White Paper: Converting Service Calls into Sales ›
Real-Time Offer Management
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Trade Promotion Management
Empower account and trade managers with end-to-end support and increased visibility into the entire trade promotion process.
- Fine tune account planning with promotion simulation analysis
- Increase brand awareness and profitability with trade activities
- Understand total trade promotional spending, profitability, and ROI
Trade Promotion Management
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Sales Order Management
Streamline your entire sales order management cycle – from selling products to handling post-sales processing of warranty claims, service orders, and returns.
- Accelerate the order-to-cash process while improving customer service
- Reduce your sales operating costs and boost productivity
- Manage low- and high-volume orders, credit checks, order tracking, and more
Sales Order Management
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Price and Margin Management
Manage pricing more effectively, and negotiate more profitable contracts and quotes.
- Gain real-time visibility for better margins across all of your sales transactions
- Manage and update pricing quickly with fewer pricing discrepancies
- Ensure compliance with negotiated prices and terms
Price and Margin Management
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Paybacks and Chargebacks Management
Manage the chargeback lifecycle with streamlined processes that provide visibility, so you can eliminate errors, validate claims, and reduce labor costs.
- Recover the difference between your acquisition cost and sales price
- Create contract agreements for multiple manufacturers and users
- Easily reconcile and resolve disputes
Paybacks and Chargebacks Management
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Incentive Administration
Enhance sales with incentive management and commission software that will motivate and help you retain your best employees.
- Easily manage commissions and other incentive compensation programs
- Set targets and monitor actual results against your budget
- Take advantage of flexible administration and reporting capabilities
Incentive Administration
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Interactive Forms
Bridge the paper to digital divide. Discover the versatility of interactive and electronic forms – and improve adoption and customer satisfaction.
- Reach internal and external users with online interactive forms
- Generate customized forms to meet the specific needs of your business
- Capture and share data while eliminating errors and manual input
Interactive Forms
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Rapid Deployment of SAP CRM
Realize your CRM goals ahead of schedule with a combination of software and services that enable lightning-quick deployment.
- Get up and running quickly
- Benefit from a low cost of implementation and quick time to value
- Choose between on-premise, cloud, or appliance delivery models
Brochure: SAP CRM Rapid-Deployment Solution ›
Rapid Deployment of SAP CRM
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