Make the most of daily customer interactions – drive revenue with real-time offers that work

Drive service revenue with relevant cross-sell and up-sell offers, product and service bundles, and the renewal of your most profitable services contracts, integrated across interaction channels.

  • Prompt agents with real-time, context-sensitive offers
  • Ensure consistent offers across all interaction channels
  • Use analytics to propose profitable support options
  • Bundle products and services for more share-of-wallet
  • Get insight to combat competitive counter offers
  • Improve cross-sell and up-sell revenue
Service representative working to improve customer service
 

Featured Resources

 
Customer with laptop using customer service support software

Boost Revenue with Real-Time Offer Management

Transform your customer service organization from a cost center into a revenue-generator. How? By making the most of your daily customer interactions and using insights to identify opportunities. See how you can rely on our solutions to help you deliver relevant cross-sell and up-sell offers in real time.

Watch the demo ›

Loyal customers at a Chinatrust ATM

Chinatrust: Increased Conversion Rates by 22%*

Read how Chinatrust Commercial Bank in the Philippines is using SAP Customer Relationship Management and SAP Business Communications Management to deliver exceptional customer service – and leverage them for cross-sell opportunities. The company's average conversion rate is up 22%, and it has virtually eliminated abandoned calls.*

Read the success story ›

Customer service representatives describing solutions

Convert Your Service Calls Into Sales

How can you transform inbound customer service calls into sales opportunities? Real-time offer management software can help you cross-sell and up-sell offers, product promotions, marketing messages, and more.

Read the white paper ›

We can help.

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Solutions for Service

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  • CRM Service

    Boost customer satisfaction and reduce service costs – with support for everything from warranty and claim management
    to field service.

    • Resolve issues quickly with on-the-spot customer support
    • Equip employees with the information and tools they need to retain profitable customers
    • Provide a consistent, positive user experience across all service channels

    Demo: SAP CRM – Enabling Customer Loyalty Management ›

    CRM Customer Service

    More»

  • CRM Interaction Center

    Enable your agents to research and solve problems, handle complaints, answer technical questions, and more – with our interaction center software.

    • Get faster access to information that supports customer interactions via phone, e-mail, or chat
    • Seamlessly handle inbound and outbound calls with integration to telephony systems
    • Respond to large volumes of incoming e-mail with direct or automated systems

    Solution Brief: Differentiation Through Service Excellence › Overview Video: Getting the Most from Your Interaction Center ›

    CRM Interaction Center

    More»

  • Real-Time Offer Management

    Make real-time recommendations for cross-selling, up-selling, and retention – targeting the right offer
    to the right customer.

    • Use real-time recommendations to enhance customer relationships
    • Leverage up-to-the-minute transaction information when identifying offers
    • Understand how and why offers are performing with advanced analytics

    Real-Time Offer Management

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  • Service Contract Management

    Retain customers and gain predictable and renewable revenue streams with our service contract lifecycle
    management solutions.

    • Manage customer-specific service level agreements (SLAs)
    • Accurately forecast revenues with service contract management analytics
    • Meet customer requirements with usage and performance-based contract management

    Service Contract Management

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  • Installed-Base Management

    Maximize your customer equipment up-time by taking care of your installed base of customers throughout
    the entire lifecycle.

    • Track the status of all customer technical assets, from installation to dismantling.
    • Enhance service operations with installed-base service analytics
    • Provide proactive service maintenance based on the up-to-date status of your installed base

    Installed-Base Management

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  • Field Service

    Improve field service and cut service delivery costs with end-to-end processes
    that boost efficiency.

    • Provide field engineers with real-time information so they make best use of their time
    • Manage and adapt quickly with field-service management analytics
    • Improve efficiency with service resource scheduling aligned to service level agreements (SLAs)
    • Increase first time fixed rates with service order requirements

    White Paper: Field Service Automation ›

    Field Service

    More»

  • Service Sales and Marketing

    Drive revenue with capabilities designed especially for the marketing and
    selling of services.

    • Plan and execute service marketing campaigns that target specific customer segments
    • Increase the acceptance rate of your service quotes by bundling services with products
    • Increase service revenue with intelligent cross-sell and up-sell offers

    Service Sales and Marketing

    More»

Find more SAP solution information. Industries › Solutions ›

*All implementation results are for informational purposes only and the examples provided while based on actual SAP customers' experiences do not represent commitments or guarantees by SAP and/or its partners. Actual pricing, costs, and implementation results may vary, based on customer-specific requirements and needs. The only warranties for SAP products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.