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Cardinal Health: handling 30,000 calls a day*
How does Cardinal Health provide exceptional service, given such high call volumes? By relying on a single view of the customer. This leading supplier to the healthcare industry has improved customer loyalty by relying on SAP CRM – and boosted the productivity of its 1,000-agent team at the same time.*
Featured Customer Testimonials
Trinity Touch: Eliminating Manual Effort
See how this growing New Delhi based company streamlined its operations across geographies, eliminating company-wide manual efforts. The result? Trinity can now respond to daily customer inquiries 97% faster – and create monthly reports 95% faster.*
Chinatrust: Increasing Conversion Rates by 22%*
Read how Chinatrust Commercial Bank in the Philippines is using SAP CRM and SAP Business Communications Management to deliver exceptional customer service – and leverage them for cross-sell opportunities. The company's average conversion rate is up 22%, and it has virtually eliminated abandoned calls.*
The Port of San Diego: Standardizing Processes
With the busy San Diego Harbor to manage – and public lands along the San Diego Bay to protect – it's no wonder that the port is taking steps to boost efficiency. Learn how the organization is standardizing processes, streamlining efforts, and improving customer service with help from SAP solutions.
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SK Energy: Customer Satisfaction Up 50%*
Learn how this Korean energy company significantly improved customer support operations with SAP CRM – achieving a real competitive advantage.
Read the success story ›HSE24: Supporting Fast, Customer-Oriented Action
See how this home shopping network tied its customer service center to TV programs – making it easier for agents to respond quickly.
Read the success story ›Atos Origin: Integrating Help Desk Support
Learn how Atos Origin is using SAP Business Communications Management to provide consistent, multichannel help-desk support to global clients.
Read the success story ›NetApp: Differentiating with Customer Service
See how this data management company is providing its 23,000 global customers with 24/7 support – with SAP CRM service software.*
Watch the customer video ›Eastman: Focusing on the Customer
Hear how Eastman Chemical's sales reps are delivering exceptional customer experiences with SAP CRM and SAP Business Communications Management software.
Watch the customer video ›Creston: Building Its Brand With Service
Hear how Creston Electronics is using SAP CRM to enhance its brand by delivering exceptional customer service.
Watch the customer video ›Akbank: Improving Customer Satisfaction by 20%*
Learn how this Turkish bank increased its first contact resolution rate from 65% to 90% – and dramatically improved customer satisfaction.*
Read the success story ›Ecotricity: Ramping Up Customer Service
Find out how this renewable energy company is using SAP CRM to improve its billing and customer service operations.
Read the success story ›Yaskawa: Wowing Customers
Hear how customer services representatives at Yaskawa are using SAP CRM to solve customer problems – and exceed customer expectations.
Watch the customer video ›CEMIG: Boosting Service Efficiency
Find out how Brazil's largest electric company is gaining the operations visibililty it needs to better serve more than 6.5 million customers.*
Read the success story ›Barloworld: Increasing Sales
Read how Barloworld Handling achieved a 60% lead conversion rate by enabling technicians to access leads electronically while on service calls.*
Read the success story ›Browse All of Our Customer Testimonials
Access our full list to see more customer testimonials and success stories for your line of business.
Find more stories ›*All implementation results are for informational purposes only and the examples provided while based on actual SAP customers’ experiences do not represent commitments or guarantees by SAP and/or its partners. Actual pricing, costs, and implementation results may vary, based on customer-specific requirements and needs. The only warranties for SAP products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.
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