Support offerings overview
SAP Enterprise Support
We can help you maximize the stability, availability, and performance of your entire solution landscape – all by harnessing the strength of our global engineering organization. Under our guidance, you can implement better, operate better, and innovate better.
We can help you optimize the value for your support needs, regardless of your current application lifecycle phase. With SAP Enterprise Support, you can realize these advantages:
- Accelerate implementations using a central platform for application lifecycle management
- Lower project costs by avoiding unnecessary modifications
- Establish a foundation for efficient and automated operations
- Identify technical risks and optimize potential opportunities, continuously throughout a project
- Prevent project delays by gaining mission-critical support, beginning from day one
To optimize and automate your SAP operations, SAP Enterprise Support can help you by monitoring and improving your processes for continuous, long-term growth, helping you protect your SAP investments. To accomplish this during on-going operations, we can help you achieve these goals:
- Generate real business value by using the engagement methodology and 360° review
- Improve business processes via our business process operations and monitoring platform that contains more than 400 business KPIs
- Lower operations costs while gaining expert guidance and knowledge in industrializing and automating SAP operations
- Verify the continuity of business operations via mission critical support delivered 24/7, everyday of the year
We can also help you innovate your business processes in ways that enable you to effectively meet your changing business requirements and efficiently realize these objectives:
- Accelerate time to value via innovation initiatives that are strategic, non-disruptive, and easy to apply
- Perform the activities that can help the business continuously expand and generate competitive advantages
- Overcome barriers to achieving innovation via expert guidance delivered before, during, and after a deployment
- Reduce testing efforts by optimizing test scopes as well as proactively identifying and analyzing how planned changes affect business processes