Fraport AG (Frankfurt Airport)
Customer Snapshot: Overview
350,000 keys for 115,000 locks
Frankfurt Airport (Fraport AG) is a hive of activity around the clock, with over 56 million passengers passing through annually. More than 20,000 in-house staff, plus thousands more from external companies come and go on a daily basis. Site security – securing doors, barriers, and locks – is #1 priority.
Fraport AG (Frankfurt Airport)
CIDEON Software AG
Travel & Transportation
Number of Employees
Line of Business
Asset Management, Platform and Technology
SAP Real Estate Management
Customer Snapshot: History
Nearly a Century of Hosting Air Travelers
Fraport AG makes airport facilities available to innumerable airlines, businesses, government agencies, and institutions. The Retail and Properties business unit (HVM) manages some 38,000 rooms, covering a total area of around 300,000 square meters. Airport operator Fraport AG depends on integrated key system management based on SAP Real Estate Management to maximize plant security.
Accountability for Security—while Expanding
The airport’s existing system was not fully integrated with Fraport’s overall IT landscape. Between the volume and the strictly enforced government compliance regulations, managing keys was enormously time-consuming — and was going to increase with their plans to expand airport facilities. The group began looking for a system that would ensure compliance, and expand as the facility expanded. They wanted a system that would prevent any loss of data with key system management, would automate management processes, and expedite response times.
The Fraport facility managers look after around 350,000 keys for some 115,000 locks. This is a challenging task in light of stringent security measures at the airport and the huge number of managed buildings and contracts. The stand-alone program used hitherto was increasingly demonstrating its limitations.
Fraport AG had been using SAP’s flexible real-estate management software for over ten years. SAP Real Estate Management is seamlessly integrated with the operator’s SAP ERP application, providing real-time information on buildings and property, tenants and costs.
Enter SAP: The SAP Experience
Meeting the Customer’s Complex Needs
The standard products available on the market did not fully meet the operator’s wide-ranging requirements. The solution came in the shape of the SAP partner CIDEON Software AG. They enhanced its existing solution specifically in line with the airport operator’s and its customers’ requirements — enabling Frankfurt Airport to combine highly efficient, fully integrated key system management at a cost competitive with the standard products.
Today, Germany’s largest airport manages real estate, contracts, deadlines, and key systems using a standardized platform. The CIDEON add-on is integrated into the group wide SAP software landscape, thus linking all facility management workflows to an end–to–end process.
Better Business: Benefits
Frankfurt Airport is now even securer with the help of SAP:
Better Business: Run Simple
Maintaining Excellence in the Midst of Growth
Frankfurt Airport has plans in place to extend its Airport City over the next few years, establishing entirely new benchmarks for quality and service. They will build a third terminal and new maintenance facilities, requiring further development of their technical systems. The airport will be transformed, and partnership with SAP will insure facility management will keep up with every change.