Customer Snapshot: Overview
22,000 team members in over 120 countries
Hilti supplies the construction industry with superior products, systems, and services. To remain innovative and customer-focused, Hilti standardized core global business practices on SAP, increasing productivity and customer satisfaction. With that foundation in place, Hilti automated production and can now make insightful decisions more quickly. Relying heavily on its network of subsidiaries, independent resellers and distributors, Hilti focuses on the Cloud.
Number of Employees
Industrial Machinery & Components
Line of Business
Manufacturing, Platform and Technology, R&D/Engineering, Sales, Supply Chain
SAP Business ByDesign, SAP BusinessObjects business intelligence (BI) solutions, SAP Business Suite, SAP Extended Warehouse Management (SAP EWM), SAP HANA
Customer Snapshot: History
Customer Snapshot: Business Model
Customer Snapshot: Success Strategy
As Hilti grew, each new organization ran on their own, creating a very fragmented set of operating practices and IT systems. Over time, that hurt their ability to place their innovative products quickly and efficiently. Hilti also needed a cost-effective business management system for its small subsidiaries – without the challenges associated with a typical on-premise ERP installation.
Same high quality standards as in the larger countries.
Hilti’s global development of its products was challenged by the limitations of their home-grown product data management system, slowing overall growth. Across all lines of business, as the amount of important data grows, users need more flexibility and speed to make better business decisions faster.
The Greatest Challenge for Hilti
Although [our product data management system] was…stable… we were starting to notice more and more drawbacks. We were struggling to keep up with the latest technology developments, and integration with new solutions would often prove tricky. To move with the times and boost efficiency, we decided to replace it with a standardized solution.
Enter SAP: The SAP Experience
SAP solutions support all our business processes and help us remain flexible and agile. Standardized IT means we can respond faster to changes and roll out functionality to multiple sites much more quickly. Many of our innovative sales models would not have been possible without SAP software.
All Signs Point to SAP
Many factors contributed to Hilti’s North American division’s decision to select SAP as it evaluated 33 dimensions before selecting a technology partner: SAP’s professionalism and the quality of its employees, its global presence as well as the high quality products offered. SAP ranked first in all 33 dimensions.
21st century sales force in the Cloud.
Hilti went live with SAP Business ByDesign in the second half of 2012, connecting its subsidiaries in Slovenia, Croatia, Bosnia-Herzegovina, Serbia, Montenegro, and Albania with its central ERP system via cloud ERP. The company is primarily using the CRM, Marketing, and Sales functions of the software.
Why We Selected SAP.
SAP EWM Foundation for Further Growth.
Engineering was convinced that the direct access to SAP would give us advantages, for example access to certain purchasing or stock data. Our requirements in this respect are such that they can be met fully by SAP [Product Lifecycle Management (PLM)].
Better Business: Benefits
Benefits Beyond Expectations
With the implementation in North America of SAP Customer Relationship Management, both on premise and via mobile devices, Hilti saw significant increases in sales productivity, and team morale. Greater understanding of its customers allowed Hilti to anticipate customer demand and increase customer satisfaction by delivering on the brand promise.
Customers Benefit from Cloud Solution
With SAP’s Cloud Solution, the customers of Hilti’s smaller local organizations can now benefit from the Hilti standard. They now have the same standards as in the large countries, where they are running SAP Business Suite. Salespeople can now access the solution from their smartphones and easily register a new customer and add a new order. The benefit for the end customers: shorter delivery times!
Analyzing 53 million customer contacts now takes 2-3 seconds, instead of 2-3 hours.
Biggest Trigger to Select SAP HANA.
The biggest benefit is a clear driver for business transformation. With SAP HANA, there is a clear possibility to shorten the amount of time between information being available and the decision a user would make. Simplification and better visualization will make it easier for users to make a decision.
The key word is...Simplification.
The Impossible Is Now Possible
SAP Extended Warehouse Management is the most important system in Hilti’s production facilities where they use automation with conveyor technology. It provides the right materials to these facilities at the right time for both the production and assembly lines, ensuring that products are made on-time and according to Hilti’s high standards.
SAP EWM: The most important system for production.
Better Business: Lessons Learned
Helping the Smaller Country Subsidiaries Benefits All
The SAP Cloud Solution is perfect for subsidiaries, because smaller countries get a lot of functionality while saving IT costs and shortening the roll-out time.
Better Business: Run Simple
Hilti runs all major operations using SAP. They continue to look for opportunities to innovate their products while streamlining operations, and they consider SAP as a trusted partner, committed to their success over the years to come.
This year, Hilti will provide the Cloud Solution to thirteen local organizations – beforehand, the company would just have been able to roll out four local organizations per year.