Wow more customers, more often – with CRM and customer service software from SAP

Give your customer service help desk and call center reps instant access to real-time customer profiles – including social media activity – with our industry-leading CRM software. Collaborate with your team to solve customer support issues faster, deliver consistent customer care across all interaction channels, and analyze Big Data to increase customer engagement and identify new revenue opportunities.

  • Deliver consistent, high quality customer support across all CRM channels, including social media
  • Equip customer service reps in the field with mobile apps to boost productivity and data quality
  • Offer strategic up-sells and cross-sells to enhance customer experience and increase share-of-wallet
  • Use advanced customer support software to extract trends, buzz, and sentiment from social media
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71% of organizations are placing more importance on delivering quality customer care.***

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Customer Communication Made Easy

Provide even better customer service by making it easier and more enjoyable for customers to communicate with you across all channels. See how SAP Business Communications Management can help you improve the customer experience through a first-class contact center solution that integrates with SAP CRM.

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Empower Your Field Service Teams

See how you can skyrocket productivity and customer satisfaction by giving your service reps in the field instant access to the right resources and information – at the point of service. With our mobile apps for field service, technicians can easily access customer service information anytime, anywhere.

Businesspeople using social apps during a meeting

How to Boost Social Customer Engagement

Learn how to boost customer engagement with CRM tools that make it easy for you to monitor social activity and interact with customers via their favorite channels. Read this Social Media Today whitepaper to find out how companies are using social apps and mobile tools to improve the customer experience.

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* Source: The Service Council’s (TSC) Service Transformation
** Source: SAP, Customer Service is the Heart of Marketing
*** Source: The Service Council’s (TSC) Service Transformation