SAP BCM Receives Frost & Sullivan Award

Frost & Sullivan has researched how best-in-class companies worldwide manage growth, innovation and leadership. Based on these findings, Frost & Sullivan is proud to present the 2012 North American Customer Value Enhancement Award in Contact Center Systems to SAP BCM.

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Aberdeen Report: Agent Desktop Optimization

On average, 26% of agent time is spent looking for relevant data across different systems during each customer contact. This Aberdeen report reveals business processes and technologies that top performing businesses use to empower agents with relevant and timely information through their desktop.

Customer service professionals using SAP software

SAP 360 Customer: Transform Service


See how SAP 360 Customer – powered by the SAP HANA in-memory computing platform – can super charge your customer-service organization with true 360 customer insight.

A group of consultants and experts involved in CRM blogs

The Customer Edge: Join the Conversation

Check out the conversation hub around providing an optimal customer experience. Learn from this community of thought leaders as they discuss customer engagement topics.