Boost performance with energy management solutions

Customer Relationship Management and Billing for Utilities

Optimize cash flow with our customer relationship management (CRM) and billing solution for utilities. Respond quickly to customer questions, avoid disputes, and streamline collections.

• Manage business procedures quickly and accurately
• Implement processes that offer increased value to your operations and customers
• Improve customer experiences

Financial Management of Utility Customers

Improve customer service and satisfaction by providing your agents with the information they need to respond to questions, resolve disputes, and streamline collections.

• Gain a 360-degree view of each customer's account
• Improve collections procedures
• Optimize cash-flow processes

Solution Brief: Financial Customer Care and Dispute Management ›

Energy Data Management in a Deregulated Market

Streamline processes for metering and measuring load shapes, settling energy quantities, managing schedules, and billing interval customers.

• Optimize profile management
• Improve synthetic profiling
• Run complex billing and settlement processes

Municipal Billing Solutions for Waste and Recycling

Improve cost center management across your waste and recycling operation – from logistics through disposal.

• Optimize billing for municipal waste and recycling activities
• Improve resource utilization with access tools and route planning
• Instantly receive and process data from the weigh scale
• Run complex billing and settlement processes

Solution Brief: Optimized Processes for the Waste Disposal Industry ›

Route and District Management for Waste and Recycling

Reduce costs and improve service with software solutions designed to help you monitor and manage waste and recycling routes more efficiently.

• Easily integrate enterprise data for better resource planning
• Improve customer satisfaction with faster response times
• Develop, implement, and optimize route plans quickly

Solution Brief: Route and District Planning for Waste Disposal ›

Legal Requirements for Waste and Recycling

Ensure your waste and recycling business is complying with regulations. Our solutions can help you manage compliance, while reducing administrative costs.

• Manage HAZMAT requirements more efficiently
• Create, confirm, and monitor disposal documents easily
• Reduce penalties and fines

Solution Brief: Reliable Compliance with Waste Law Regulations ›

Mobile Order Management for Waste and Recycling

Integrate your vehicle fleet into your IT network for real-time communication and data recording that can help you save money and improve resource utilization.

• Improve efficiency with direct implementation of incoming orders
• Enable real-time information flow between vehicles and the head office
• Access current information on vehicles, containers, and routes

Solution Brief: Mobile Order Management for Waste Disposal ›

Enterprise Asset Management for Utilities

Achieve end-to-end asset management with an integrated platform that can help you reduce risks, while driving asset strategies.

• Improve the performance of existing assets
• Achieve consistent and reliable asset data for better decision making
• Increase production, productivity, and budget efficiency

SAP Smart Meter Analytics

SAP Smart Meter Analytics powered by SAP HANA enables utility companies to turn massive volumes of smart meter data into powerful insights and actions.

• Deliver targeted demand-side management programs to increase adoption rate
• Reduce direct energy costs via more accurate load forecasts
• Achieve energy savings and carbon emission targets
• Increase revenue by upselling new energy services

Learn more about SAP Smart Meter Analytics

Mobile Solutions for Utilities

Drive agility, improve productivity, and sharpen your competitive edge with our mobile solutions.

• Transform your organization
• Give your employees secure mobile access to the information and systems
• Leverage a wide range of mobile apps and underlying infrastructure

Learn more about mobile solutions for your industry ›

Demand Side Management

Manage the entire lifecycle of energy efficiency and demand response programs. Read about SAP's statement of direction for this new product

Statement of Direction: SAP Demand Side Management ›