Outperform competitors with energy software

As an energy retailer, you are on the front lines of communicating and interacting with customers. Address the challenges of competing in the new energy era with our software solutions.

  • Manage high volumes of data with a scalable system
  • Streamline complex billing processes
  • Enhance the customer experience with
    self-service features

Centrica: Driving energy efficiency programs ›

A utility customer accesses her account – online and from her home – via a system powered by energy billing software

Featured Resources

A utility manager attends an online training course, delivered via energy software solutions

Light SA Improves Financial Control

Light SA streamlined its financial management and reduced operational costs by increasing employees' productivity and improving customer service.

Read the story ›

AGL employee contributes to his company's competitive advantage

AGL: Outperforming Competitors

Learn how Australian green-energy leader AGL used the SAP Productivity Pak application by ANCILE to streamline training and gain a competitive advantage through the knowledge of its workforce.

Read the story ›

A pathway traversing a densely wooded terrain offers an opportunity to discover the unexpected

NYPA: Improving Customer Service

See how the United States largest state-owned electricity provider, NYPA, integrated billing processes with power improvements to reduce costs and increase productivity and customer satisfaction.

Read the report ›

We can help.

Want to learn more about SAP for Utilities?

Solutions for Energy Retail

Expand All »

  • Advanced Metering Infrastructure (AMI) for Utilities

    Get more accurate billing and analysis and improve service – by integrating customer meter data instantly with back-end systems.

    • Streamline operations and meter-data management
    • Support all customer-centric business processes, from billing through to analysis
    • Achieve bi-directional communication and control of smart meters

    Solution Brief: AMI Integration for Utilities ›

    More »

  • Customer Relationship Management and Billing for Utilities

    Optimize cash flow with our customer relationship management (CRM) and billing solution for utilities. Respond quickly to customer questions, avoid disputes, and streamline collections.

    • Manage business procedures quickly and accurately
    • Implement processes that offer increased value to your operations and customers
    • Improve customer experiences
    More »

  • Financial Management of Utility Customers

    Improve customer service and satisfaction by providing your agents with the information they need to respond to questions, resolve disputes, and streamline collections.

    • Gain a 360-degree view of each customer's account
    • Improve collections procedures
    • Optimize cash-flow processes

    Solution Brief: Financial Customer Care and Dispute Management ›

    More »

  • Energy Data Management in a Deregulated Market

    Streamline processes for metering and measuring load shapes, settling energy quantities, managing schedules, and billing interval customers.

    • Optimize profile management
    • Improve synthetic profiling
    • Run complex billing and settlement processes
    More »

  • SAP Smart Meter Analytics

    SAP Smart Meter Analytics powered by SAP HANA enables utility companies to turn massive volumes of smart meter data into powerful insights and actions.

    • Deliver targeted demand-side management programs to increase adoption rate
    • Reduce direct energy costs via more accurate load forecasts
    • Achieve energy savings and carbon emission targets
    • Increase revenue by upselling new energy services

    Learn more about SAP Smart Meter Analytics

    More »

Find more SAP solution information. Lines of Business › Solutions ›