Increase energy customer satisfaction

Improve customer retention rates in a deregulated energy market and deliver superior service with our customer care software solutions.

  • Gain deep insight into your customer base
  • Reduce customer response times
  • Run complex billing processes

Read the white paper ›

Happy customer representing energy customer satisfaction

Solutions for Customer Care

Expand All »

  • Customer Relationship Management and Billing for Utilities

    Optimize cash flow with our customer relationship management (CRM) and billing solution for utilities. Respond quickly to customer questions, avoid disputes, and streamline collections.

    • Manage business procedures quickly and accurately
    • Implement processes that offer increased value to your operations and customers
    • Improve customer experiences

    White Paper: Analysis of the Cost to Serve for Utilities ›

    More »

  • Financial Management of Utility Customers

    Improve customer service and satisfaction by providing your agents with the information they need to respond to questions, resolve disputes, and streamline collections.

    • Gain a 360-degree view of each customer's account
    • Improve collections procedures
    • Optimize cash-flow processes

    Solution Brief: Financial Customer Care and Dispute Management ›

    More »

  • Energy Data Management in a Deregulated Market

    Streamline processes for metering and measuring load shapes, settling energy quantities, managing schedules, and billing interval customers.

    • Optimize profile management
    • Improve synthetic profiling
    • Run complex billing and settlement processes
    More »

  • Municipal Billing Solutions for Waste and Recycling

    Improve cost center management across your waste and recycling operation – from logistics through disposal.

    • Optimize billing for municipal waste and recycling activities
    • Improve resource utilization with access tools and route planning
    • Instantly receive and process data from the weigh scale
    • Run complex billing and settlement processes

    Solution Brief: Optimized Processes for the Waste Disposal Industry ›

    More »

We can help.

Want to learn more about SAP for Utilities?

Find more SAP solution information. Lines of Business › Solutions ›