Utilities must improve customer service and lower the cost of service delivery – all while adapting to new market demands and changes. With SAP solutions, you have the tools to deliver complex products and services, manage deregulation processes, and comply with new unbundling requirements.

SAP for Utilities enables you to perform critical business activities, including:

• Sales management for commercial and industrial customers – SAP solutions give you end-to-end functionality to support the entire utility-contract process, from customer acquisition to customer relationship management. You benefit from a central repository of discrete and non-discrete energy data, so you can access load profiles throughout the sales process to calculate individual quotations and perform complex billing activities.
• Billing for commercial and industrial customers – SAP solutions enable a comprehensive range of billing procedures, including technical quantity conversions, tariff management, gas billing, billing simulation, complex and third-party billing, outsorting, invoicing, and bill printing and reversal.
• Call center services – With SAP solutions, you have industry-specific capabilities for managing customer-service call centers, with support for activities such as move-in/move-out, meter-reading entry, bill correction, and more.
• Supplier-switch management – With SAP solutions, you can handle supplier switch in deregulated markets. You have the functionality you need to collaborate with market participants such as suppliers and distributors. You can also manage all associated activities, including monitoring and due-date processing, flexible validations, and the sending and receiving of messages, in compliance with market-specific rules.

These business processes are enabled with SAP applications such as SAP Customer Relationship Management (SAP CRM). To find out how SAP CRM can help you improve your business processes, please complete the "Contact SAP" form and request information about customer relationship management.