SAP for Travel & Logistics Services can help railways implement effective strategies to improve efficiency and lower costs – while focusing on the high-quality, comprehensive services that customers demand.

With SAP solutions, you can significantly improve core railway business processes, including:

Enterprise Management for Railway Passenger Services

• Marketing, strategic planning, and sourcing – Design, execute, coordinate, and monitor all marketing initiatives. Plan your network and create seasonal schedules and timetables for train crew and fleets. Manage all activities related to your relationships with vendors, including contract negotiation, administration, and monitoring.
• Financials and analytics – Determine the profitability of a route within a given period of time; compare the profitability of various routes; and decide whether to add, change, or eliminate routes. Simulate and plan routes based on profitability data.
• Human resource management – Help crews and conductors keep their skills up to date by ensuring they take courses at prescribed intervals, tracking employees' skills, and providing automatic reminders and individualized course offerings. Manage complex global payroll, taking into consideration union requirements as well as rules about how to compensate crews and conductors.
• Sales and service – Provide reservations and ticketing for scheduled trips through railway offices, travel agencies, or online reservation sites. Manage relationships and contracts with corporate customers and travel agents, including commission management. Manage all interactions with customers, including maintaining a customer interaction center for gathering information, providing personal assistance through operators in call centers, and handling complaints efficiently.

Railway Asset Management

• Technical-asset management – Obtain a consolidated view of your assets to better document, configure, and store technical assets. Manage the induction, maintenance, and retirement of assets throughout the life cycle. Perform maintenance planning for rolling stock and infrastructure, and conduct reliability analyses to improve the maintenance and performance of assets.
• Maintenance operations – Plan, execute, and monitor rolling stock and maintain your infrastructure. Improve planning, execution, and monitoring of workshop maintenance.
• Service parts and tools management – Manage the complete service supply chain, from order management and fulfillment to transportation execution and analysis. Optimize and rebalance stock by working with repair depots and channel partners.

Business processes for railways are enabled with SAP applications such as SAP ERP. To find out how SAP ERP can help you improve your business processes, please complete the "Contact SAP" form and request information about enterprise resource planning.