SAP for Travel & Logistics Services solutions enable logistics service providers (LSP) to reduce operating costs, increase visibility into operations, integrate the enterprise, and win new business.

SAP solutions support the core business processes of logistics services, including:

Operations

• Transportation management – Create, execute, and monitor shipments in an integrated manner using functionality for shipment tendering, freight documentation, and billing with buy-side and sell-side rate calculations. Define, select, and monitor key performance indicators (KPIs) and obtain a single, comprehensive view of activities and performance with complete visibility across the supply chain.
• Warehouse management – Manage warehouse operations, including physical stock keeping and management of goods on behalf of the customer or multiple customers, and handle multi-client warehouse billing processes.

Supply Chain Management and Compliance

• Supply chain event management – Monitor and respond to events from anywhere in the supply chain and maintain a complete view of the business.
• Global trade services – Comply with local shipping laws, satisfy international documentation requirements, and manage importing and exporting of goods through customs. Simplify the complexities of global trade and meet the needs of global customers.

Customer Relationship Management

• Campaign management – Automate and optimize the planning, budgeting, development, execution, and measurement of marketing campaigns.
• Account and contact management – Gain insights into key accounts and capture, monitor, store, and track critical information about customers, prospects, and partners. Improve customer service by strengthening partnerships and account management, and increase revenues by improving customer retention.
• Lead and opportunity management – Increase sales productivity and turn promising opportunities into profitable clients. Streamline all common sales processes in the sales pipeline, including quotations, orders, and contracts.
• Complaints and returns management – Create, manage, and track complaints and returns – enabling customers to request their preferred action, including credit, return, or product replacement, and providing service reps with relevant information to make effective decisions and comply immediately with customer requests.

Business processes for logistics services companies are enabled with SAP applications such as SAP ERP. To find out how SAP ERP can help you improve your business processes, please complete the "Contact SAP" form and request information about enterprise resource planning.