Evolve into a multi-sided business

Excel in the new telecom marketplace by supporting all types of service offerings and rolling them out quickly. Take advantage of the flexibility, speed of deployment, and integrated nature of our telecom solutions.

  • Gain new revenue outside of your traditional business
  • Support both upstream and downstream customers
    and partners
  • Integrate multi-service, customer-centric billing
  • Manage churn and up-sell with real-time
    offer management
  • Streamline network operations for greater efficiency
  • Leverage in-memory analytics to process data quickly

How KPN tracks 10M calls a day ›

Telecom software executive reviewing billing records

Solutions for Telecommunications

Expand All »

  • Telecommunications Billing

    Open up new revenue streams by monetizing service-based business opportunities – including mobile apps, content sales, and cloud services – with a flexible, integrated billing platform.

    • Support convergent charging – manage pricing, rating, simulations, and account balances across mass volume transactions
    • Manage partner revenue and create unified invoices from disparate billing systems
    • Improve customer financial management – from revenue to collections to dispute management – for greater customer retention

    Web Link: Monetize Services

    More »

  • Customer Analysis and Retention

    Gain deeper customer insight to provide targeted offerings, reduce churn, and increase subscriber revenue.

    • Improve customer retention and up-sell opportunities
    • Leverage your existing CRM, billing, and financial applications
    • See value quickly, thanks to fast implementation

    Article: Customer Intelligence – Ready for the hyper-connected world

    More »

  • Network Lifecycle Management

    Manage the lifecycle of designing, building, and commissioning network assets – so that your network is ready when you want to capitalize on opportunities.

    • Gain end-to-end visibility into capital projects and assets
    • Improve project oversight and collaboration
    • Meet your targets with structured budgeting, realistic estimates, and continual monitoring
    More »

  • Retail Store Management

    Deliver an in-store experience that excites customers and delivers the products and services they need – while reducing stock overhead.

    • Deliver innovative services based on customer needs and preferences
    • Deliver intelligent forecasts based on an understanding of customer demand
    • Identify high-risk transactions with real-time fraud watch and loss prevention analytics
    More »

  • Dealer Management

    Maximize the revenue and retention of your dealer channel – while controlling costs and gaining operational efficiencies.

    • Help dealers gain new subscribers and reduce order processing costs
    • Gain visibility into dealer operations – reducing stockouts and days sales outstanding (DSOs)
    • Increase dealer satisfaction by offering flexible commissions and helping to lower costs
    More »

  • Customer Service

    Maximize customer satisfaction and revenue with an integrated service process across all of your service interactions.

    • Deliver a consistently high level of service – resolving issues in the first contact
    • Offer the insight needed to up-sell and cross-sell products and services
    • Reduce part and product returns by proactively identifying and resolving critical product issues
    More »

  • In-Memory Computing for Telecom

    Turn insight into action faster than ever before with in-memory computing.


    • Deliver real-time information throughout the organization – for better decisions
    • Quickly launch new offers and bundles based on advanced analysis of customer behavior and usage
    • Make real-time connections between network performance and customer experience
    More »

We can help.

Want to learn more about SAP for Telecommunications?

Find more SAP solution information. Lines of Business › Solutions ›

*All implementation results are for informational purposes only and the examples provided while based on actual SAP customers' experiences do not represent commitments or guarantees by SAP and/or its partners. Actual pricing, costs, and implementation results may vary, based on customer-specific requirements and needs. The only warranties for SAP products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.