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SAP for Telecommunications

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The SAP for Telecommunications solution set is helping companies around the world to streamline business processes and maximize business-building opportunities.

Read these success stories to learn how organizations are implementing state-of-the art functionality:

Featured Case Studies and Stories

Telecom Operator Telefonica de Espana
Review how this telecom firm uses SAP Supply Chain Management and SAP Advanced Planning & Optimization to cut costs and boost productivity and order processing.
Read the full story (PDF).
Egyptian Businessman Checking Cell Phone Vodaphone Egypt
Check how this Vodaphone mobile telecom division gained information integrity and competitive insight using software from Business Objects, an SAP company.
Read the full story (PDF).
Chinese Businessman Checking Cell Phone Shaanxi Mobile
Examine how this Chinese mobile provider uses BusinessObjects XI software with operational and marketing data to respond to opportunities and threats.
Read the full story (PDF).
Woman Checking Cell Phone at Airport Verizon
This leading provider of communications services uses BusinessObjects Web Intelligence software to provide Web access to key business data and cut report production time by 99%.
Read the full story (PDF).
Showing 1-10 of 36
 
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Asset Type:  
 Title   Asset Type 
Aircel
Learn how a packaged solution comprising SAP software and SAP Consulting services enabled telecommunications provider Aircel to introduce a single HR solution for its entire organization. Aircel implemented state-of-the-art software quickly and affordably -- reducing manual effort and streamlining key processes. 
     Aircel (161 KB)
Customer Success Stories
Andrew Corporation
Discover how Andrew Corporation has implemented the SAP Customer Relationship Management (SAP CRM) application to unify the forecasts of all its salespeople so that executives can make corporate-wide plans and sales projections. SAP Consulting services assisted the company with implementation. 
     Andrew Corporation (338 KB)
Customer Success Stories
Avaya GlobalConnect
Read how this global provider of communications solutions used SAP customer relationship management (CRM) software to improve service delivery -- resulting in improved service for channel partners, enhanced customer service and satisfaction, a sharper competitive edge, and 129% internal rate of return (IRR) after two years. 
     Avaya GlobalConnect (103 KB)
Customer Success Stories
Bezeq
See how Israeli telecom giant Bezeq used the SAP NetWeaver technology platform and a service-oriented architecture to power up its mobile technicians and keep its competitive edge. By adopting SOA, Bezeq was able to dramatically improve processes surrounding service calls.  
     Bezeq (964 KB)
Customer Success Stories
Cablecom
Find out how the leading Swiss cable operator uses software from Business Objects, an SAP company, to gain insight into its customer base of 1.5 million subscribers. The company's analysts, managers, and executives can access to current data via BusinessObjects Data Integrator, Crystal Reports, and the InfoView portal. 
     Cablecom (41 KB)
Customer Success Stories
Corporacion Digitel
Explore how this major Venezuelan telecommunications services provider turned to SAP Education to help improve employee productivity in using the company's SAP software. Job-related skills improved by more than 35%, productivity increased by more than 33%, and training paid for itself in less than one year. 
     Corporacion Digitel (324 KB)
Customer Success Stories
DB Dialog Telefonservice
Learn how German rail passengers are benefiting from the improved services offered by DB Dialog Telefonservice. SAP Business Communications Management helps the company react more quickly to unforeseen events, handle its high call volume more effectively, and achieve significant cost savings. 
     DB Dialog Telefonservice (322 KB)
Customer Success Stories
Deutsche Telekom
Read how this telecommunications service provider reduced IT costs by almost €10 million per year by migrating 15 disparate legacy systems to SAP Revenue Management and Contract Accounting. SAP Consulting helped with the migration and implemented additional capabilities to support future requirements. IDC (2006) 
     Deutsche Telekom (474 KB)
Case Studies
E-Plus
Read how Germany’s third-largest mobile network operator, with a 13% market share, chose the dealer management functionality within SAP's customer relationship management (CRM) software to build a platform for managing the 2,500 dealers who account for 80% of the sales made to its 10.1 million customers. 
     E-Plus (179 KB)
Customer Success Stories
E-Plus
See how this German mobile network operator chose dealer management functionality in the mySAP Customer Relationship Management application to manage 2,500 dealers who account for 80% of sales made to 10.7 million customers -- and with the help of SAP consulting services, a platform scalable for future business. 
     E-Plus  (266 KB)
Customer Success Stories
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