With SAP for Public Sector solutions, you can perform a variety of processes to effectively deliver social services, including:

• Outreach – SAP for Public Sector helps you identify, contact, and communicate with clients to raise awareness of your organization, services, programs, and products.
• Relationship management – SAP solutions enable you to capture new information and validate and reuse existing information to make informed decisions about the best way to meet the needs of clients and service providers. SAP for Public Sector can help you match service offerings to client needs and then process the appropriate offering, either internally or externally.
• Case management – With SAP for Public Sector, you can apply common processes and functions through all service offerings to ensure that each service offering meets client needs and conforms to policies. Plus, the solutions give you the ability to vary the use and extent to which processes are implemented by service offering – without changing tools, principles, or procedures.
• Program execution – With SAP for Public Sector, you are able to administer programs and manage individual cases.

The business process of social services and social security is enabled with SAP applications such as SAP ERP and SAP Customer Relationship Management (SAP CRM). To find out how these applications can help you improve your delivery of social services and social security, please complete the "Contact SAP" form and request information about enterprise resource planning, supplier relationship management, or customer relationship management.