SAP for Public Sector supports processes for the delivery of programs and services, including:

• Constituent services – SAP for Public Sector enables you to increase efficiency and make processes more transparent to meet the expectations of all constituents. With support for service delivery, you can interact with citizens through multiple channels, including telephone, mail, fax, and the Internet. The solutions also support self-service registration that allows citizens to access online services. Plus, you can provide billing functionality that allows constituents to access online presentment and payment capabilities, periodic billing, and automatic reminders for renewals.
• Grants management (grantor) – With SAP for Public Sector solutions, you can support the design and execution of programs that provide financial assistance to individuals or organizations.

The business process of government programs is enabled with SAP applications such as SAP ERP and SAP Customer Relationship Management (SAP CRM). To find out how these applications can help you improve your government programs, please complete the "Contact SAP" form and request information about enterprise resource planning or customer relationship management.