The SAP for Public Sector portfolio includes our core public administration and line of business solutions, enabling governments to optimize their financial and operational performance while delivering responsive services that fulfill agency and program requirements. These solutions help governments quickly adapt processes to changing policy and legislative actions, meeting the service expectations of various internal and external stakeholders.

Achieving Shared Services Excellence in Government

SAP for Public Sector solutions can be deployed in our shared services delivery model, a framework for leveraging economies of scale through standardization and automation of various public administration ("back-office") and service lines of business ("front-office") services. The end result: improved, shared outcomes at a better cost for your stakeholders, and higher public value.

Enabling Business Processes to Improve Service at Lower Cost

SAP for Public Sector supports the following business processes:

• Human capital management – Meet the demands of today's knowledge-based economy by maximizing the potential and productivity of your employees and integrating employee processes and information with your organization's overall priorities and strategies.
• Government procurement – Automate buying and requisitioning transactions over the Internet. SAP for Public Sector supports both ad hoc and strategic procurement – so you can manage purchase order, inventory, and invoice verification processes.
• Public sector accounting – Receive and handle money from constituents and monitor the flow of funds from the source to those receiving the service.
• Social services and social security – Deliver social services, including a wide range of prevention, intervention, and treatment services, to individuals and families in a highly efficient manner.
• Government programs – Deliver programs and services to citizens, businesses, and other recipients.
• Tax and revenue management – Gain efficiencies in public tax and revenue administration while addressing the customer service requirements of taxpayers. SAP solutions support a range of customer service activities, including registration and account maintenance, return filing and remittance processing, correspondence and contact management, as well as billing, auditing, and compliance.
• Public security – Consolidate data, share information, and ensure that resources are available to support critical activities in detecting, preventing, responding to, and recovering from attacks. Deploy advanced technologies in a way that keeps information secure, controls access to information, and supports diverse missions and functions.
• Organization management and support – Leverage support for all core activities in analytics, financials, human capital management, and corporate services.

Enterprise Service-Oriented Architecture for Public Sector

Public sector organizations around the world are seeking ways to improve constituent services, streamline operations, and control costs. To meet these challenges, you need a cost-effective way to leverage current IT resources and consolidate and standardize technologies. Enterprise service-oriented architecture, a software architecture and blueprint for services-based, enterprise-scale solutions, helps you increase the flexibility and reusability of your current systems to support new levels of performance and service delivery to the public.